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Service Quality and Customer Satisfaction with Two Way Radio Communication Service in Uganda Communications Commission (UCC) Kampala Area
(Uganda Management Institute, 2014-02)
The purpose of this study was to assess the relationship between service quality and customer satisfaction with two way radio communication service in UCC Kampala area. Specifically the study assessed the relationships ...
Service Quality and Customer Satisfaction in Freight and Forwarding Industries in Uganda: A case Study of Ken Freight Uganda Limited.
(Uganda Management Institute, 2018-01)
The study investigated the relationship between service quality and customer satisfaction in
Freight and Forwarding Industry using a case of Ken Freight Uganda Limited. The study was
guided by the following objectives: ...