Physical distribution and performance of postal services in Uganda: a case study of Uganda Posts Limited

Abstract

This study is about an assessment of the effect of physical distribution on performance of postal services in Uganda. Uganda Posts limited is taken as a case study. In this study, physical distribution is conceived as the independent variable and performance as the dependent variable. The study used a case study research design where both qualitative and quantitative data collection and analysis were used on a population of 109 staff of Uganda Posts Limited. Data was collected using questionnaire and interviews. Quantitative data was analyzed using frequencies, percentages, mean and standard deviations, correlations and regression analysis. Physical distribution practices were found to be a significant predictor of variance in postal performance as it predicted 54.3 percent of variance in postal performance. The study concluded that physical distribution significantly influenced performance in Uganda Posts Limited. The study recommends that to achieve desired targets in performance Posta Uganda should mobilize resources to pay its outsourced services on time and also improve on the way it handles its key success factors. Other studies should investigate further the relationship between rule and regulations on performance of postal services in Uganda.