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The contribution of customer service to service quality in the Telecommunication industry in Uganda: A case if MTN Uganda
(Uganda Management Institute, 2011-02)
The purpose of this study was to examine the contribution of customer service to service quality in the telecommunication industry in Uganda with a case study of MTN Uganda. The specific objectives were; to examine the ...
Institutional reforms and their effects on service quality in public sector organisations: A case of Uganda Revenue Authority Modernization Programme
(Uganda Management Institute, 2011-02)
The study sought to examine institutional reforms and their effect on service quality in Uganda
Revenue Authority (URA). The objectives of the study were to investigate the effect of online
boost on service quality in ...