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Mobile Telecommunications Quality of Service and Customer Satisfaction in Kampala, Uganda
(Uganda Management Institute, 2014-06)
This study examined mobile telecommunications quality of service (QoS) and customer satisfaction (CS) in Kampala. The study had two objectives: One was to establish the relationship between network performance (NP) aspects ...
Stakeholders’ Participation and Quality Service Delivery among Private Medical Practitioners in Kampala: A Case Study of Case Med Care.
(Uganda Management Institute, 2011-01)
This study investigated the influence of stakeholders’ participation on quality service delivery in Case Med Care (CMC), a medical scheme owned and managed by Case Medical Hospital (CMH) in Kampala. The objectives of the ...
Factors affecting Knowledge Transfer in Pharmacies in Uganda: A survey of Selected Pharmacies in Kampala District
(Uganda Management Institute, 2010-08)
The study sought to assess factors that affect knowledge transfer in pharmacies in Uganda. The general objective of the study was to assess factors affecting knowledge transfer in selected pharmacies in Kampala District. ...