Browsing School of Civil Service, Public Administration and Governance Studies by Subject "Service Quality"
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RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION: A CASE STUDY OF PASSENGER SERVICES AT ENTEBBE INTERNATIONAL AIRPORT- UGANDA
(Uganda Management Institute, 2018-02)The purpose of this study was to examine the relationship between service quality and customer satisfaction; a case study of passenger services at Entebbe International Airport, Uganda. Considering that, Entebbe International ...