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RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION: A CASE STUDY OF PASSENGER SERVICES AT ENTEBBE INTERNATIONAL AIRPORT- UGANDA
(Uganda Management Institute, 2018-02)
The purpose of this study was to examine the relationship between service quality and customer satisfaction; a case study of passenger services at Entebbe International Airport, Uganda. Considering that, Entebbe International ...
THE RELATIONSHIP BETWEEN CONFLICT MANAGEMENT STYLES AND EMPLOYEE JOB SATISFACTION IN HIGHER INSTITUTIONS OF LEARNING: A CASE OF MAKERERE UNIVERSITY
(Uganda Management Institute, 2018-02)
This study intended to establish the correlation between conflict management styles and employee
job performance at Makerere University. This was prompted by persistent conflicts and low
employee job performance in the ...