Information Systems and the Performance of Government Agencies in Uganda: A case of Uganda Revenue Authority

Abstract

The topic of study was Information Systems on the Performance of Government Agencies in Uganda a case of Uganda Revenue Authority. The study assessed the effect of information systems software, systems infrastructure, user knowledge and skills on performance of URA. The study adopted a cross-sectional survey research design because of the nature of the variables that were at hand; the study also used qualitative and quantitative methodologies for data analysis. Study Population, the entity comprises of 239 employees from which a sample size of 181 respondents was drawn. 100 prominent tax payers were also engaged in the study. According to the results, there is a positive and significant relationship between information systems software and performance at URA. This finding therefore shows that the existence of information systems software has an influence on the performance of URA as an organization. Findings further indicate that there is a significant relationship between information systems infrastructure and performance of URA. The results further conclude that information systems infrastructure is essential in enhancing the performance of URA. The results of the study also show that there is a significant relationship between user knowledge and skills and performance. The study recommends that URA should organize special seminars across the country to train tax payers on how to use information systems software like help tools and ASYCUDA world. The study further recommends that URA should purchase better internet services from service providers who can provide reliable internet to help improve on the systems infrastructure of the organization. URA should design soft ware’s which are easy to use so that even the illiterate tax payers can be in position to pay taxes.