School of Distance Learning and Information Technology

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Adoption of Information Communication Technologies (ICTS) for effective Foot and Mouth Disease (FMD) surveillience: A case of Livestock Health and Entomology Department - Ministry of Agriculture, Animal Industry and Fisheries(MAAIF), Uganda.
(Uganda Management Institute, 2015-09) Kataama, Stephen Asasira
The purpose of the study was to investigate the adoption of Information and Communication Technologies (ICTs) for effective Foot and Mouth Disease (FMD) surveillance by the Livestock Health and Entomology Department of Ministry of Agriculture Animal Industry and Fisheries. The study adopted a cross sectional design which was quantitative in nature. It involved descriptive and analytical research designs. The data was collected using questionnaires from 81 respondents off study population of 102 using simple random sampling. The data was tested for validity and reliability, analyzed using SPSS and results presented based on the study objectives. Results revealed a significant a positive relationship between ICTs and effective FMD surveillance. This means that the use of ICTs will improve the effectiveness of FMD surveillance. The results from the study indicated that there is a moderate positive relationship (r=.335**, P≤ 0.01) between ICTs (mobile phones) for data collection and effective FMD surveillance. The results show usage of ICTs (mobile phones) for data collection could improve FMD surveillance. They also showed that there is a moderate positive relationship (r=.335**, P≤ 0.01) between use of ICTs (software) for data processing and FMD surveillance. This means that use of software with ICTs to help in data processing for analysis can greatly improve FMD surveillance. The results obtained also showed that there is a moderate positive relationship (r=0.394**, p≤ 0.01) between use of ICTs (mobile phones, Internet) for information dissemination and FMD surveillance. This means that the ability to use ICTs to collect process and disseminate information could promote and aid the FMD surveillance system. The study concluded that the adoption of ICTs can significantly improve FMD surveillance. Therefore the researcher recommended that future studies should explore other potential factors and sustainable strategies that may improve the FMD surveillance system.
Effects of human resource management practices on staff retention in Public Universities, A case of Busitema University
(Uganda Management Institute, 2017-02) Gakiza, Epaphrah Armstrong
The study set out to establish the relationship between Human Resource management practices and staff retention in Ugandan Public Universities. This study was restricted to Busitema University in eastern Uganda and was carried out a long a number of objectives that included: i) establishing the extent to which recruitment practices influence staff retention at Busitema University, ii) identify the influence of staff development practices on staff retention at Busitema University and iii) to determine the extent to which reward management practices influence staff retention at Busitema University. The study used a cross sectional survey research design that employed both quantitative and qualitative approaches. Data was collected and analyzed using questionnaires and interview guides from the employees. From the study, it was concluded that there is a significant relationship between recruitment practices and employee retention, there is a significant relationship between staff development practices and employee retention. And that reward management practices have a significant relationship with employee retention within institutions of higher learning. This is reflected on how management administers the rewards to ensure that there is equitable distribution, timely, fair and meeting employee needs. The study recommended the need to use external consultants for recruiting top leadership positions, consider staff development as an important performance ingredient and to provide employees with alternative rewards other than salary.
Information and communication technology and early childhood education in Kampala city, Central Uganda
(Uganda Management Institute, 2017-11) Nambuusi, Tina
The study investigated the contribution of ICT to early childhood education in Kampala private pre-schools. It sought to establish how ICT infrastructure, ICT procedures and ICT stakeholders contribute and influence early childhood education. A cross sectional survey design was adapted and data was collected using the questionnaire survey, interviews and observation data collection methods from a sample of 205 respondents made up of parents, teachers and children. Data was analyzed using a Pearson’s correlation analysis and the findings revealed that ICT infrastructure had a positive significant contribution to early childhood education, ICT procedures had a positive significant influence on early childhood education and ICT stakeholders had a positive significant influence on early childhood education. The study concluded that ICT infrastructure tools and networks like computers, electronic whiteboards, electronic toys, the internet and other similar devices should continuously be used in pre-schools to aid the education of children. The study also concluded that ICT procedures like having ICT policies were essential to streamline agreed procedures and responsibilities concerned with the education of children while ICT professional development programs were necessary for the improvement of the teachers’ skills. The study finally concluded that ICT stakeholder support was very essential to the success of utilizing ICT in the education of children as long as the parents, teachers and administrators played their respective roles. The study therefore recommended that government pre-schools adopt ICT in their early childhood curriculum to promote the holistic development of children with support from the government, MoES and UNICEF. It also recommended that teachers should continuously use ICT in the education of young children with support from administrators and parents and finally, the study recommended that the government, MoES together with UNICEF should support and oversee the development of ICT policies in the early childhood sector in order to support the holistic development of the children in all pre-schools in the country. Future studies are encouraged to focus on studying ICT and early childhood education using a different research design that allows for collection of data over longer periods of time and also include pre-schools in other areas other than Kampala.
Information technology governance and organizational competitiveness: A case of Uganda Broadcasting Corporation
(Uganda Management Institute, 2019-02) Ongima, Patrick
This study was conducted to investigate the role of IT Governance on organizational competitiveness at Uganda Broadcasting Corporation. The study objectives were: to find out the influence of business-IT strategic alignment on organizational competitiveness; to assess the relationship between IT value delivery and organizational competitiveness and to find out the effect of IT resource management on organizational competitiveness. The study used a cross sectional survey design supported by both qualitative and quantitative approaches. A sample size of 70 respondents was used from a population of 82. Data was collected using the questionnaire; interview guide and documentary review checklist. The response rate of 100% was obtained from which key findings suggested an insignificant relationship between business-IT strategic alignment (0.235**) and IT resource management (0.203**) and a significant relationship between IT value delivery (0.422**) and organizational competitiveness. However, there were a number of inhibitors at UBC, ranging from lack of alignment, understanding of ICT, political interference as well as management gaps. From the study, it was learnt that IT needs to be socially and ethically appreciated so as to support business processes; IT helps in designing and formulating business and corporate strategies at all levels. On the issue of IT resource management, it was concluded that optimal utilization of IT resources in terms of utilizing IT applications and availability of information would support decisions however, underutilizing IT systems and its users reflects resource misuse. On the issue of IT value delivery, it was learnt that failure to align it with business negatively affects customer management. The study recommendations include the need to harmonize adoption procedures and the framework of IT governance so as to remain competitive. There is need to undertake benchmarking; conduct in house IT tailor made trainings and tighten supervision. Lastly, is the need to operationalize internal policies as well as integrated approach in UBCs strategic planning process.
The relationship between the ICT system and information management in the revenue department at Kampala Capital City Authority.
(Uganda Management Institute, 2019-03) Kisembo, Isaac
Information Management was previously manual and therefore time consuming for the operations in the Revenue Department. The Authority introduced the eCitie ICT system that automated and drastically improved the way information was managed. The general objective of the study therefore examined the relationship between the eCitie ICT system and information management in the Revenue Department at Kampala Capital City Authority. The study answered the following questions; what is the relationship between the communication channels and information management? What is the relationship between the infrastructure and information management? And finally what is the relationship between the social system and information management in the Revenue Department at K.C.C.A? The study used a correlational descriptive research approach applying a triangulation of both quantitative and qualitative data collection methods with a sample size of 51 respondents. Purposive and Simple random sampling techniques were applied using a questionnaire and interview guide as data collection instruments. Quantitative data was analyzed using the Pearson’s correlation co-efficient technique and Pairwise comparisons to draw at the correlations and inferential statistics to test the hypothesis. Qualitative data was analyzed using thematic analysis whereby data was recorded into themes and codes were identified and conclusions done according to the study objectives. The findings of the study showed a positive significant relationship between the eCitie ICT system and information management mostly affected by the communication channels that showed the strongest correlation while infrastructure and the social system showed weak correlations. The study concluded that communication channels have the most significant influence on the eCitie system and therefore indicated the strongest correlation with information management. The study recommended that when implementing an ICT system, communication channels should be given highest priority as it will significantly influence the system and its relationship with information management.
Relationship marketing and customer loyalty in the banking industry of Uganda: A case of Kiddawalime Bakery Ltd
(Uganda Management Institute, 2019-04) Kobusinje, Irene
The study was about Relationship marketing and Customer Loyalty in the baking industry of Uganda: A case of Kiddawalime bakery limited. Relationship marketing came into existence after businesses realizing that it was more financially costly and time consuming to look for a new client than it is to maintain an old customer. The study looked at three dimensions of relationship marketing that is communication, trust and commitment and how they are related to customer loyalty. The objectives of the study were; to establish the relationship between communication and customer loyalty at Kiddawalime Bakery, to examine the relationship between trust and customer loyalty at Kiddawalime Bakery and to examine the role of commitment in customer loyalty at Kiddawalime Bakery. The study employed a case study research design based on both qualitative and quantitative approaches. A sample size of 170 respondents was drawn from a population size of 200 respondents using the Krejcie and Morgan (1970) mathematical table. Data was collected from158 respondents using questionnaires and interviews. Content validity was ensured through judgement of the items by experts and also calculation of the content validity index. Communication and trust were found to have a moderate positive relationship with customer loyalty well as commitment was found to have a strong positive relationship with customer loyalty. In conclusion this research discovered that where trust exists, where communication is great and where commitment is high, relationships are successful. Recommendations were then made in regards to the findings.
The risk management process and its influence on business continuity in the Information Communication Technology (ICT) department at Parliament of Uganda.
(Uganda Management Institute, 2016-11) Nyangoma, Rebecca
The study was on the risk management process and its influence on business continuity in the Department of Information Communication Technology (ICT) at the Parliament of Uganda. The study objectives were to: examine how risk analysis affects business continuity in the ICT Department at Parliament of Uganda, examine how risk treatment affects business continuity in ICT Department at Parliament of Uganda, and ascertain the effectiveness of risk evaluation in ensuring business continuity in ICT Department of the Parliament of Uganda. A cross-sectional descriptive design was adopted using a triangulation of qualitative and quantitative approaches. Data was collected using questionnaires, interviews and documentary review, from a sample of 76 respondents. These instruments were pretested for their validity and reliability. The study findings revealed that risk analysis had a statistically insignificant effect on business continuity, while both risk treatment and risk evaluation had a statistically significant positive effect on business continuity. The findings from the study revealed that the selected dimensions of risk management process explained by 54.5% of the variance in business continuity while 45.5% was explained by other factors. It means that the explanatory power of this model is moderately positive since a unit change in risk analysis, risk treatment and risk evaluation can only cause variability in business continuity by 54.5%. The study recommends that organizations should improve efficiency and reduce the time demands on business managers by leveraging risk assessment performed by operational or IT risk teams; risk treatment plans should be comprehensive and should provide all necessary information on; proposed actions, priorities or time plans, resource requirements, roles and responsibilities of all parties involved in the proposed actions. The study further recommends that: performance measures, reporting and monitoring requirements and finally a residual risk evaluation should be done.

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