FACTORS INFLUENCING THE USAGE OF ELECTRONIC BANKING IN UGANDA’S COMMERCIAL BANKS: A CASE STUDY OF STANBIC BANK UGANDA LIMITED

Abstract

This study assessed the factors that influence the usage of electronic banking in commercial banks in Uganda with a focus on Stanbic Bank in Kampala. The following objectives guided this study: To assess the influence of environmental factors on the usage of E-banking at Stanbic Bank, Kampala, the influence of organizational factors on usage of E -banking at Stanbic Bank, Kampala and the influence of attitudinal factors on usage of E- banking at Stanbic Bank, Kampala. The study adopted a correlational study design using both quantitative and qualitative approaches. In this study, the sample size was 170 and the response was 152 (89% response rate). The analysis consisted of descriptive statistics, which included frequencies and percentages and inferential statistics, which included correlation and coefficient of determination. The study established that there was a very strong positive correlation between independent variables (environmental factors, organizational factors and attitudinal factors) and dependent variable (usage of e-banking). However, after controlling the moderating variable (political support), the strength independent variables (environmental factors, organizational factors and attitudinal factors) and dependent variable (usage of e-banking) was reduced but remained significant. Thus, it was concluded that environmental factors, organizational factors and attitudinal factors positively affect usage of e-banking. It was recommended that Stanbic Bank should take into consideration the environmental factors, organizational factors and attitudinal factors to improve usage of e-banking.