Procurement Management and Service Delivery in Uganda's Local Government: A case study of Mbarara Municipality

Abstract

The purpose of this study was to assess how procurement management effects service delivery in Mbarara Municipality. This results examines the nature of the effect of planning in the procurement unit relative to the quality of output the municipality can show. Targeting the sampel of 140 respondents, the main data collection instrument of the study was the research questionnaire. The research questionnaire was designed usign the likert scale and it tapped data on the study variables. And data analysis involved the use of such tools as frequencies, correlations and regressions to address the research study objectives. Results indicated that the research instrument Results indicated that there are positive relationships between the Procurement Planning elements and service delivery. The correlations show that the Procurement planning is positively related to the service delivery of the institution. This was a clear indication that if the procurement planning process is managed efficiently and professionally, then this causes an inevitable improvement in the Service Delivery of the institution. The research study thereafter suggests a number of workable recommendations for instance the use of training Programmes to improve the use of the controls in managing the resources of the municipality and the overall productivity of the employees to cooperation with other key bodies such as other local governments. This shall help the municipality adopt ideas which have proved to be very effective for other local governments that are quite successful in the delivery of service.