THE EFFECTS OF MANAGEMENT FUNCTIONS ON SERVICE DELIVERY OF HIV/AIDS AT THE AIDS SUPPORT ORGANISATION (TASO) UGANDA

Abstract

This study analyzed the effects of management functions on service delivery of HIV/Aids at The Aids Support Organization (TASO) Uganda. Management functions and its dimensions of planning, controlling and staffing were considered in investigating how they affect service delivery of HIV/Aids. The study used a descriptive cross - sectional design where both qualitative and quantitative approaches were used. A sample of 172 respondents was selected which included staff members of TASO as well as its clients. The response rate was 72%. Majority of the respondents were in the age bracket of 31-40 years which accounted for 45.1% with about 60.16% of the respondents being females. Pearson moment correlation coefficient was used to determine the relationship between the variables and regression analysis was done to ascertain how each of the selected management functions affects service delivery of HIV/Aids. The results showed that the planning function accounts for 21.1% of the variation in service delivery of HIV/Aids, 3.3% is accounted for by controlling while staffing accounts for 8.5% of service delivery of HIV/Aids. Employee commitment was also found to positively affect service delivery of HIV/Aids. The overall regression revealed that management functions in general account for 23.8 of the variations in service delivery of HIV/Aids. Based on the findings it’s clear that of the three, the planning function is the most critical of all the management activities with the strength of the relationship between planning as an independent variable and the dependent variable service delivery of HIV/Aids at 0.461. It is therefore recommended that organizations’ engage in systematic planning, specialist departments are created at TASO and continuous training of employees is made a priority. It is expected that an improvement in management functions particularly in planning will result in a remarkable improvement in service delivery of HIV/Aids.