Mobile Banking and Performance of Banks in Uganda: A case of Centenary Bank, Uganda
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Date
2018-02
Authors
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Journal ISSN
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Publisher
Uganda Management Institute
Abstract
This study investigated the effect of mobile banking on financial performance of banks in Uganda
focusing on Centenary Bank as a case. The independent variable in the study was ‘mobile banking’ and
the dependent variable was ‘financial performance’. This study was based on the Excellence Theory, and
a case study research design was used to undertake this study. Research findings established that mobile
financial information has no statistically significant effect on financial performance of banks in Uganda.
The hypothesis stating that mobile financial information services have an effect on financial performance
of banks in Uganda was rejected. Research findings established that mobile transfers and receipts have a
statistically significant effect on financial performance of banks in Uganda. The hypothesis stating that
mobile transfers and receipts have an effect on financial performance of banks in Uganda was accepted.
Research findings established that mobile deposits and withdrawals have a statistically significant
relationship with financial performance of banks in Uganda. The hypothesis stating that there is a
relationship between mobile deposits/withdrawals and financial performance of banks in Uganda was
accepted. From the findings the researcher concluded that mobile financial information has no significant
effect on financial performance of banks in Uganda. From the findings the study concluded that mobile
transfers and receipts have a significant effect on financial performance of banks in Uganda. From the
findings the study concluded that mobile deposits and withdrawals have a significant effect on financial
performance of banks in Uganda. It is recommended that leaders in banks should provide more relevant
and easy to understand mobile financial information for users, shorten processes of mobile transfers and
receipts, and the central bank should ensure charges by banks on mobile financial services are regulated.
Description
Keywords
Mobile Banking, Performance, Banks, Uganda
Citation
Oundo, Simon (2018) Mobile Banking and Performance of Banks in Uganda: A case of Centenary Bank, Uganda