Contractor selection and service delivery in water and sanitation development facility in Norther Uganda

Abstract

This study investigated the relationship between contractor selection process and service delivery in water and sanitation development facility in northern Uganda. The study objectives were to: establish the relationship between solicitation documentation and service delivery, bid evaluation and service delivery, due diligence and service delivery in WSDF-North. The study adopted cross sectional survey design using qualitative and quantitative approaches. The findings revealed significant relationship between contractor selection process and service delivery in water and sanitation development facility in northern Uganda. There was a significant positive correlation between solicitation documentation and service delivery in WSDF-North (r = 0.592). There was a significant positive correlation between bid evaluation and service delivery in WSDF-North (r = 0.799). There was a significant positive correlation between due diligence and service delivery in WSDF-North (r = 0.912). A regression analysis shows that service delivery in WSDF-North is dependent on solicitation documentation by 63.7%, service delivery in WSDF-North is dependent on bid evaluation by 83.2% and service delivery in WSDF-North is dependent on due diligence by 35%. The study concluded that contractor selection process greatly influences service delivery in Water and Sanitation Development Facility in Northern Uganda hence improvement in solicitation documentation, bid evaluation and due diligence enhances service delivery. The study recommends strengthening, structural adjustments of the procurement system to enhance efficiency, productivity, and improved service delivery and accountability and in WSDF-North.