MOTIVATION OF LOCAL GOVERNMENT ACTORS AND ROADS SERVICE DELIVERY IN THE WORKS SECTOR: A CASE STUDY OF ISINGIRO DISTRICT, UGANDA
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The objective of this study was to establish how motivation of Local Government Actors (LGA) influences roads service delivery in the works sector in Uganda. The study used a cross-sectional research design where purposive, simple random sampling and census techniques were used to draw a sample size of 193 respondents from the accessible population of 209.The study collected both qualitative and quantitative data using questionnaires, interviews, observation and documentary review. Descriptive statistics described the sample characteristics, while correlation and regression analyses determined the relationship and influence of motivation on roads service delivery. The findings from the study reveal a strong and positive significant relationship between rewards (r=0.902), training and re-training (r=0.828) and roads service delivery. The regression analysis shows that rewards, training and re-training of LGA have a significant positive effect on roads service delivery in the works sector. The study further revealed a strong and positive significant relationship (r=0.821) between participation in decision making and roads service delivery. The regression analysis however, indicated that participation in decision making does not significantly affect the level of service delivery in the works sector. The study also showed that personality traits of LGA have a significant positive moderating relationship (r=0.845) between motivation and roads service delivery. Since the regression results indicate that R2 =0.89, it implies that 89% variation in service delivery is explained by all the above motivational factors which fit best into the model used for analysis. It was recommended that local governments should enhance rewards, training and involve LGA in the entire process of planning and decision making for sustained quality service delivery in the country. In a nutshell, this research has proved that motivation significantly affects service delivery thus a paramount positive contribution in the field of Public Administration and Management.