School of Civil Service, Public Administration and Governance Studies

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ACCOUNTABILITY AND PERFORMANCE OF THE ROAD SECTOR IN PALLISA DISTRICT LOCAL GOVERNMENT, UGANDA.
(Uganda Management Institute, 2014-12) KAUTA, KENNETH L.B.
This study examined the relationship between accountability and road sector performance in Pallisa District Local Government. Specific objectives included; establishing the relationship between political accountability and road sector performance, investigating the relationship between administrative accountability and road sector performance, finding out the relationship between financial accountability and road sector performance as well as establishing the relationship between professional accountability and road sector performance. The study adopted a case study research design with quantitative and qualitative approaches. With a population of 180, 166 respondents were drawn to form the sample. A response rate of 60.2% was obtained. Findings revealed a positive relationship for political accountability (.568**), administrative accountability at (.677**), financial accountability (.365**) and professional accountability (.751**) realized with road sector performance. The following can be concluded based on the findings; most politicians influenced tendering process. CAO has a challenge of overseeing LG administrative operations especially on time management, the DEC is influenced politically, road works are delayed and few stakeholders engaged in meetings, while fewer Local Government staff participates in the budgeting process. There is also delayed report submission and vouchers and receipts being reported missing. BOQ estimates being over the odds, ethical conduct was violated and road equipment /plants misused. Recommendations drawn include; recruit more technical staff for engineering department, Council should adopt bottom up planning approach, enact more local road sector ordinances and Finance and Administration department put in place better accountability controls. Ensure timely coordination; tighten HR rules, reviewing the reporting mechanism and draw a matrix of planned meetings. Reviewing and documenting revenue bases, need for autonomous role for Quality Assurance, increase sensitization programs on payment of taxes and purchase better storage facilities. Undertaking more price -product cost survey, review the inventory system and establishing Quality Assurance material testing lab.
Accountability and performance of the road sector in Pallisa District Local Government, Uganda.
(Uganda Management Institute, 2014-12) Kauta, Kenneth L.B
This study examined the relationship between accountability and road sector performance in Pallisa District Local Government. Specific objectives included; establishing the relationship between political accountability and road sector performance, investigating the relationship between administrative accountability and road sector performance, finding out the relationship between financial accountability and road sector performance as well as establishing the relationship between professional accountability and road sector performance. The study adopted a case study research design with quantitative and qualitative approaches. With a population of 180, 166 respondents were drawn to form the sample. A response rate of 60.2% was obtained. Findings revealed a positive relationship for political accountability (.568**), administrative accountability at (.677**), financial accountability (.365**) and professional accountability (.751**) realized with road sector performance. The following can be concluded based on the findings; most politicians influenced tendering process. CAO has a challenge of overseeing LG administrative operations especially on time management, the DEC is influenced politically, road works are delayed and few stakeholders engaged in meetings, while fewer Local Government staff participates in the budgeting process. There is also delayed report submission and vouchers and receipts being reported missing. BOQ estimates being over the odds, ethical conduct was violated and road equipment /plants misused. Recommendations drawn include; recruit more technical staff for engineering department, Council should adopt bottom up planning approach, enact more local road sector ordinances and Finance and Administration department put in place better accountability controls. Ensure timely coordination; tighten HR rules, reviewing the reporting mechanism and draw a matrix of planned meetings. Reviewing and documenting revenue bases, need for autonomous role for Quality Assurance, increase sensitization programs on payment of taxes and purchase better storage facilities. Undertaking more price -product cost survey, review the inventory system and establishing Quality Assurance material testing lab.
ACCOUNTABILITY AND SERVICE DELIVERY IN LOCAL GOVERNMENTS IN UGANDA: A CASE-STUDY OF ADJUMANI DISTRICT LOCAL GOVERNMENT
(Uganda Management Institute, 2012-02) HABIB, ABUBAKAR
This study investigated the effect of accountability on service delivery in Adjumani district local government from 2003 to 2011. Political, managerial and financial accountabilities were identified as the dimensions under Independent Variable that affected service delivery (Dependent Variable), with government policies/regulations as the Moderating Variable. The methods of data collection used in this case study were; questionnaire, interview, focus group discussion and document review. Meanwhile, statistical methods (Spearman Rank Correlation and Coefficient of Determination) were used to analyse data to determine relationships and level of significance respectively. Qualitative data were also triangulated and accordingly interpreted. The study findings are as follows; the level of service delivery is significantly dependent on political accountability, service delivery significantly dependent on managerial accountability, the service delivery also significantly dependent on financial accountability and the level of service delivery is significantly dependent on government policies/regulations. In view of these findings, the researcher recommends that: first, the district council should strengthen civil society organisations; secondly, coordination amongst the different government departments in the district should be strengthened; thirdly, the financial management system should be strengthened; and finally, the line ministries should strengthen inspection of government programmes in the district. The study concludes that, the political accountability has a positive significant effect on the service delivery by 34%, managerial accountability has a positive significant effect on the service delivery by 19% variation, financial accountability has a positive effect on the service delivery by 15% variation and government policies/regulations has a positive significant effect on the service delivery by 23% in Adjumani district local government.
Administrative practices and its effects on employee job satisfaction in local governments of Uganda: a case study of Kasese District
(Uganda Management Institute, 2012) Biryande, Kamalha
The study set out to establish the administrative practices had employee job satisfaction. The study was guided by four objectives namely; to investigate the effects of reward types on employee job satisfaction in Kasese district; to establish how policies influence employee satisfaction in Kasese district; to examine the extent to which goal setting affects satisfaction in Kasese district and to find out how identification of priorities affects employee job satisfaction in Kasese district local government. The study adopted a case study design (and studied Kasese as a case) with the purpose of understanding the study in depth so as to get solutions to the problems in Kasese district local government. The researcher employed questionnaires and an interview guide for the purpose of data collection. Secondary data was captured by reviewing exiting documents (e.g. District three year development plans, District council minutes, and related administrative practices in relation to the topic under consideration. The study established that there was a significant relationship between the study variables (dependent and independent). It was established that pay, working environment and other forms of rewards (both intrinsic and extrinsic) had a direct impact on employee job satisfaction in local governments. Further, it was established that factors such as the resource envelope and the way councilors are paid have a direct relationship on the implementation of administrative practices in the district. Further, the study established that Administrative practices has to a great extent facilitated fast delivery of services in the district and the community is now much more involved in the formulation of plans and their implementation and this has increased the level of ownership. The study recommended that Local governments should establish equitable rewards and pay structures so as to motivate employees’ job satisfaction as this is really lacking. There is need for reward systems that are understandable, acceptable and workable, therefore the local government should design and implement pay systems that are understandable, acceptable and workable. Highly competent and qualified staff should be paid according to their competences and qualifications. They should be provided with equitable reward and good as well as clear pay structure as at moment it is lacking in the local government.
AN ASESSMENT OF THE EFFECT OF PUBLIC PROCUREMENT REFORMS ON SERVICE DELIVERY IN RUKUNGIRI DISTRICT LOCAL GOVERNMENT, UGANDA
(Uganda Management Institute, 2013-01) MURAMIRA, AGGREY
This report presents findings of the study that explored the effect of public procurement reforms on government procurement standards in terms of compliance and how this has affected the quality and timeliness of service delivery standards in Uganda using Rukungiri District as a microcosm unit of study. The specific objectives were to assess the effect of compliance with procurement rules and procedures; evaluate the effect of procurement oversight; and, assess the effect of staffing and functionality of procurement committees on the attainment of procurement objectives in Rukungiri District and their overall effect on service delivery. A cross-sectional research design was used to evaluate the effect of legal, integrity, institutional and intervening factors on procurement efficiency, both at institutional and national level. The sample for the study comprised 130 respondents out of the total accessible population of 134. Of these, 34 were district officials involved at some level of implementation of procurement reforms as well as politicians, and 96 respondents were purposively and randomly selected from the other clusters in line with Krejcie and Morgan (1970) sample determination criteria. The study generated an average response rate of 81.5 % which, according to Tsui et al, is very good (Tsui, Ashford, St, & Xin, 1995). Findings show that post reform adherence to the provisions of the procurement law in Rukungiri district has improved, though the current staff structure and staffing levels generally do not contribute to the attainment of the objectives of the procurement law. The study recommends wholesome training for departmental and procurement staff in project planning and management, competence and integrity improvement, strengthening audit oversight function and outlaw political interference. xiii Provision of financial support for departments to outsource expertise in complex specifications and improving staff remuneration to fend off the temptation to take bribes are considered critical.
ASSESSING THE EFFECTS OF LOCAL GOVERNMENT CONFLICTS ON THE DELIVERY OF PRIMARY EDUCATION SERVICES IN KIBOGA DISTRICT, UGANDA.
(Uganda Management Institute, 2010-11) GASHENYI, JOHN WYCLIFFE
The purpose of the study was to assess the effects of Local Government conflicts on the delivery of primary education services in Kiboga District Local Government. The study specifically focused on the following objectives; to find out the effects of political conflicts on the delivery of primary education services in Kiboga district; to assess the effects of role/self interest conflicts on the delivery of primary education services in Kiboga district; to establish how land related conflicts had affected the delivery of primary education services in Kiboga district; and to assess how procurement related conflicts had affected the delivery of primary education services in Kiboga district. The study used both qualitative and quantitative methods, Questionnaire and Focus Group Discussion, interview guide were used as research instruments to collect data. Documentary review was also carried out to augment data from the field. To ensure validity and reliability, the research instrument were pre-tested before they were used in the field. Descriptive statistical analysis was done using Statistical Package for Social Science (SPSS) that helped to analyze quantitative data while qualitative data was analyzed using content analysis based on themes of study. The findings indicated that all forms of local government conflicts have negative effect on delivery of primary education services in Kiboga District. It was concluded that local government conflicts have negative impact on delivery of primary education services. However, it is not easy to do away with conflicts being natural, they should be managed proactive. The study recommends that there should be induction of newly elected councilors and technocrats in the operation of local government. And the root causes of these conflicts be identified and addressed to create a conducive environment to attract both the technocrats and elected councilors to work in harmony, as away of improving delivery of primary education services.
AN ASSESSMENT OF PARTICIPATORY PLANNING AND ITS PERCIEVED EFFECTS ON SERVICE DELIVERY IN LOCAL GOVERNMENTS: A CASE STUDY OF BUGIRI DISTRICT, UGANDA
(Uganda Management Institute, 2011-02) KALEEBA, PETER J.
The study sought to assess the effect of participatory planning on service delivery in Bigiri District, basing on three objectives; that is, the need to find out how negotiation affects the quality of service delivery, whether decision-making influences the quality of service delivery and the influence of community empowerment on the quality of service delivery in Bugiri District. The study was carried out in Bugiri District and using cross-sectional survey design. Respondents included District Planning Unit staff, Sub-County Chiefs, LC I and II Chairpersons, Parish Development committees, Community Development workers and Parish Chiefs. A sample of 137 respondents was selected using both purposive and systematic sampling techniques. Self administered questionnaire and interview guide were used to collect data. The data was subjected to descriptive analysis using frequency tables, percentage computations, cross tabulation, mean and standard deviation. Inferential analysis included use of bar graphs and Pearson correlation coefficient. It was established that negotiation affects service delivery; the decision making process and community empowerment have significant relationships with the quality of service delivery. The study concludes that there is inadequate skills development in negotiation, and decision making. In addition, there is no formalized structural mode of empowering communities to participate in making decisions that affect their lives. It was recommended that local governments use participatory planning methods using Participatory Rural Appraisal and Rapid Rural Appraisal tools, develop skills to enable communities participate in negotiate freely and empower communities economically, socially, and politically to participate in the decision making process through allocation of more resources to planning and decision making, let alone capturing interests of all stakeholders Since participation in local government is by representation.
An assessment of the factors influencing adult learning in Uganda: A case of Functional Adult Literacy Programme in Wakiso District
(Uganda Management Institute, 2014-01) Nampeera, Agnes
This study assessed the factors affecting adult learning in Uganda taking the case of the Functional Adult Literacy Programme (FALP) in Wakiso District. The factors were conceived as the independent variables while adult learning was conceived as the dependent variable. the study was limited to the three objectives namely: To find out how the institutional framework affects adult learning under FALP in Wakiso District, To examine how the existing strategies affect adult learning under FALP in Wakiso District and To find out the moderator effect of stakeholders opinions on adult learning under FALP implementation in Wakiso District. The study used a case study research design using both quantitative and qualitative approaches because they provide detailed knowledge. The study population was 195 in total while the sample size was 77 and the response rate was 80.5%.The data was analyzed using SPSS version 12.0. The study revealed that in agreement with the transformative learning theory, there is a strong positive relationship between the stakeholders’ opinions and adult learning. In the same way; just as UNESCO emphasizes having all the stakeholders’ participation, it was found that there is a strong positive relationship between the strategies and adult learning under FALP. The study also revealed a strong positive relationship between perceptions and adult learning under FALP. It was therefore concluded that, the institutional framework, the strategies and stakeholders’ opinions affect adult learning under FALP. The study recommends involving all stakeholders at all stages, having in place clear policies and roles, putting in place proper strategies especially motivation of instructors and sensitization of the non literates so that their attitudes are positively influenced.
Challenges to women's participation in community development projects in Uganda: A case of the Association of Uganda Professional Women in Agriculture and Environment in Iganga District:
(Uganda Management Institute, 2011-11) TUKAHIIRWA, FLORENCE
The low level of women participation in community development projects is becoming alarming and disturbing. This hampers women from contributing their quota to the development of their communities. Observations have shown that women in some position of responsibilities are noted to be hardworking and firm in their decision. The aim of the study, therefore, was to To assess the Challenges to women’s participation in community development projects at AUPAE. In achieving this, the researcher used documentary review, interviews and self administered questionnaires to generate data. 136 questionnaires were administered. Data was analyzed using a statistical package for social scientists (SPSS) where a regression analysis was run to test the hypothesis. Findings revealed that women’s roles, traditional practices and logistics negatively affect their participation in community development projects while inferiority complex has no effect on women’s participation in community development projects. Future research could explore other challenges that affect women’s participation in community development projects.
COMMUNITY PARTICIPATION AND ROAD SERVICE DELIVERY IN WAKISO DISTRICT: A CASE OF THREE LOWER LOCAL GOVERNMENTS
(Uganda Management Institute, 2016-01) NAMUGAMBE, BARBARA
The study analysed the contribution of Community Participation to Road Service Delivery in Wakiso District Local Government, with specific focus on three lower local governments in the district. The specific objectives targeted for the study included: analyse the contribution of community participation in project planning to road service delivery in Wakiso District Local Government; to establish the contribution of community participation to the implementation establish the contribution of community participation to the implementation of road construction projects in Wakiso District Local Government and; to establish the contribution of community participation to the maintenance of rural access roads in Wakiso District Local Government. A descriptive case study design was used, supported by both qualitative and quantitative approaches. An accessible population of 179 was identified from which a sample of 123 was obtained. A response rate of (72 %) was obtained. Results showed a positive relationship between; community participation in project planning and road service delivery (R=.307**); community participation in project implementation and road service delivery (R=.710**) and; community participation in maintenance and road service delivery (R=.779**).. Basing on the study findings, it was thus concluded that; a district development plan and budget are key to better access to road networks by the local people; social gatherings, workshops and conferences can be effective means of local mobilization. The study thus recommended that; there is need to conduct more consultative and feedback meetings and externally lobby for funds. Further, there is need to create a task force to oversee awareness programs, better remunerations and address human resource gaps. Finally, it is essential that Wakiso district local government pays attention to sensitisation of local politicians, reward locals to maintain roads, formulate road ordinances and lobby for more funding.
COMMUNITY PARTICIPATION AND SUSTAINABILITY OF THE NAADS PROGRAMME IN BUFUMBO SUB-COUNTY, MBALE DISTRICT, UGANDA.
(Uganda Management Institute, 2015-01) NABULWALA, CATHERINE
The study was community participation and sustainability of the NAADS programme in Bufumbo Sub-county Mbale District. The study was intended to establish the effect of community participation on sustainability of the NAADS programme and recommend strategies that would involve the community in the programme so as to cause improvement on sustainability in Bufumbo Sub-County. This was in view of the fact that despite the well laid down procedures of Community participation in the NAADS programme the rate of adaption rates is very low. The study used a cross sectional design using quantitative and qualitative approach and employed both qualitative and quantitative methods of Data collection that enabled them to collect a large quantity of data. The Data collection methods used included Questionnaires, face to face interviews and Focus group discussions. Findings showed the majority respondents (51.2 %) disagreed that farmers /community members were invited for planning and are not involved in decision making and (58.8%) agreed that community was involved in the selection of NAADS beneficiaries which leads to sustainability while majority of the respondents (53.7% disagreed that community participates in formulation of M& E work plans and that community does not take part in M& E. Community participation in planning has been under implementation for a long time but the level of farmer participation in decision making is still low which will lead to enhanced sustainability of the NAADS programme. It’s therefore concluded that community participation in Programme M& E if ignored would cause failure to the NAADS programme. It’s therefore recommended that community participation be improved and deep rooted so as to cause sustainability of the programme and increased beneficiary participation in NAADS programme implementation at lower levels which will make the programme more bottom up as originally designed in the NAADS master document (2000). It is finally recommended that M&E of the NAADS be accorded adequate resources and time to cause sustainability.
Contribution of staff training to the performance of Uganda Foreign Service Officer (FSOS)
(Uganda Management Institute, 2016-02) ARYABAHA, PHIDELIS EVANS
The Ministry of Foreign Affairs (MoFA) strives to promote and protect Uganda's national interests abroad through robust foreign policy implementation in a dicey, dynamic, demanding and competitive global environment. But the effective execution of Uganda's foreign policy objectives still faces numerous challenges that make the performance of Foreign Service Officers (FSOs) less gratifying to the officers, less rewarding to the Foreign Service, and less beneficial to the country in general. This study sought to examine the contribution of staff training to the performance of Ugandan FSOs. It examined the contribution of on-job training and off-job training to, and analysed the effect of resource availability and adequacy on the performance of Ugandan FSOs. Using a Cross-sectional Survey Design, the study was conducted at MoFA and its Missions abroad; with a sample size of 124 participants that included senior managers and FSOs, and covered the period 2010 - 2015. A standard questionnaire with closed-ended and open-ended questions and an interview guide with semi-structured questions were used to collect primary data. Documentary review was used to obtain secondary data. Quantitative data was analysed, interpreted and presented using the Statistical Package for Social Sciences (SPSS) while qualitative data was analysed thematically. The study registered 61% response rate and 100% interview coverage, and the findings were presented concurrently. The study established that MoFA variously utilised on-job training and off-job training to enhance staff performance, but with persistent challenges that need to be addressed to realise more benefits. That FSOs' training was adhoc, inadequate, poorly resourced and largely foreign-driven; which made Uganda's Diplomatic Service less productive, less rewarding and vulnerable. The study found that resource availability and adequacy contributed most significantly to the performance of FSOs followed by on-job training, with 0.682 and 0.108 levels of significance respectively. At 0.005, offjob training made non-significant contribution to performance. The study concluded that adequate resources, appropriate skills and relevant knowledge remained crucial to the performance of FSOs. The study recommended that MoFA should champion enactment of a Foreign Service Act to streamline its operations; negotiate appropriate reclassification and increased funding; improve staff remunerations; and establish a diplomatic institute to build sustainable internal capacity through tailormade staff training programmes. Top management should lobby for a more favourable ratio for career officers to head Missions, and a significant scale-down on political appointments to lower ranks - in order to invigorate, promote and uphold professionalism in Uganda's Foreign Service.
Control environment and performance of Commercial Banks in Uganda: a case study of Kenya Commercial Bank Uganda Limited (KCBU)
(Uganda Management Institute, 2012) Namugali Wamatabu, Cassim
In Ugandan Banking industry, weaknesses in internal controls have led to poor performance of Banks and at some time closure of some in the early nineties. This study therefore aimed at examining how Bank control environment affected the performance of commercial banks in Uganda, a case study of KCBU. The study adopted a case study and cross-sectional survey designs. Questionnaires, interviews and documentation reviews were used in data collection. Data analysis was done using SPSS to determine the relationship between control environment and performance of commercial banks. The study findings indicated that all the factors of control environment (Integrity and ethical value, Bank organization structure, assigned authority and responsibility and HR policies and practices) had positive significant relationships with Bank Performance and their impacts were also found to be positive and significant. In support of the above, majority of the respondents indicated that the bank performance was good partly due to availability organisational structure with clear responsibilities and HR policies and practices of integrity and ethical values. The researcher recommends that employees should be given clear guidelines on exactly what needs to be done, when to do it, and the expected results. Having clear job specifications coupled with employee integrity and ethical values is very important since they all enhance bank performance.
CUSTOMER SERVICE AND CUSTOMER LOYALTY IN THE TELECOMMUNICATION INDUSTRY IN UGANDA: A CASE STUDY OF ORANGE UGANDA LIMITED
(Uganda Management Institute, 2011-12) GWOSANZE, DIANAH
M/S Orange Uganda Limited has experienced a decline in the renewal rate for the internet services. The study set out to investigate the relationship between customer service and customer loyalty at Orange Uganda Limited (OUL). The specific objectives were to investigate the relationship between communication and customer loyalty at OUL; assess how service reliability influenced customer loyalty; to find out the extent to which service responsiveness affect customer loyalty; and to examine the moderator effect of switching cost to other networks on the relationship between customer service and customer loyalty of OUL. The study used a case study design, which was cross sectional in nature adopting both quantitative and qualitative approaches. Ninety (90) out of 110 employees representing 81.8% were randomly selected using simple random sampling and purposive sampling. Descriptive statistics were presented using frequency tables which included frequencies and percentages. In addition, Spearman correlation and coefficient of determination analysis tested the hypotheses of the study. The study established that there was a strong positive relationship between communication and customer loyalty. There was a weak positive influence of service reliability on customer loyalty whereby better service reliability was related to more customer loyalty. There was a moderate positive effect of service responsiveness on customer loyalty. Lastly, switching cost to other networks increased the effect on the relationship between communication and customer loyalty and between service reliability and customer loyalty but decreased the relationship between service responsiveness and customer loyalty. The study recommends that communication, service reliability, service responsiveness and switching cost should be made more favorable at OUL to improve customer loyalty
Customer service and customer loyalty in the telecommunication industry in Uganda: a case study of Orange Uganda Limited
(Uganda Management Institute, 2012) Gwosanze, Dianah
M/S Orange Uganda Limited has experienced a decline in the renewal rate for the internet services. The study set out to investigate the relationship between customer service and customer loyalty at Orange Uganda Limited (OUL). The specific objectives were to investigate the relationship between communication and customer loyalty at OUL; assess how service reliability influenced customer loyalty; to find out the extent to which service responsiveness affect customer loyalty; and to examine the moderator effect of switching cost to other networks on the relationship between customer service and customer loyalty of OUL. The study used a case study design, which was cross sectional in nature adopting both quantitative and qualitative approaches. Ninety (90) out of 110 employees representing 81.8% were randomly selected using simple random sampling and purposive sampling. Descriptive statistics were presented using frequency tables which included frequencies and percentages. In addition, Spearman correlation and coefficient of determination analysis tested the hypotheses of the study. The study established that there was a strong positive relationship between communication and customer loyalty. There was a weak positive influence of service reliability on customer loyalty whereby better service reliability was related to more customer loyalty. There was a moderate positive effect of service responsiveness on customer loyalty. Lastly, switching cost to other networks increased the effect on the relationship between communication and customer loyalty and between service reliability and customer loyalty but decreased the relationship between service responsiveness and customer loyalty. The study recommends that communication, service reliability, service responsiveness and switching cost should be made more favorable at OUL to improve customer loyalty.
DECENTRALISATION AND GOVERNANCE IN UGANDA. A CASE STUDY OF KALIRO DISTRICT.
(Uganda Management Institute, 2016-01) KASADHA, JOHN STEPHEN
The study assessed the role of decentralization in promoting good governance in Uganda with reference to Kaliro District. It investigated the effect of decentralization in promoting community participation in development activities; the role of decentralization in promoting transparency and accountability in leadership and local capacity to participate in development programmes; and moderating effect of locality factors on decentralization in promoting good governance. It was a case study that used questionnaires, interview guides, Focused Group Discussion and Documentation review guide to investigate a sample of 231 respondents. Main findings were that: Decentralization promotes community participation in developmental activities in localities like in budgeting, setting priorities, electing their leaders, managing their own affairs. Decentralization makes it possible for the mobilization of the local potential in terms of skills and resources to effectively deliver services. Major findings were that; decentralization has a significant effect on community participation (R2 =0.45; N = 135, P-value<0.05); decentralization plays a role in promoting accountable leadership in local governments (R2 =0.032; N = 135, P-value<0.05); It promotes local capacity to participate in development programmes(R2 =0.012; N = 135, P value<0.05); and locality factors have an effect of 42.8% towards governance (B =0.428; N = 135, P-value<0.05). Conclusions were that devolved power is less meaningful/purposeful; inadequate empowerment affects local revenue mobilization; low literacy levels affect the local people’s confidence in decision making; negative attitude of the local people hinders their perception towards development; rampant vice of corruption and an ineffective Civil Society hinders decentralization effectiveness.On the other hand, major recommendations were that; Local governments should involve the marginalized and vulnerable groups in all programs; should strengthen a clearly defined self-enforcing central-local government relationship designed on a principal of mutual mandates; should improve on the literacy levels through FAL and embracing meaningful UPE and USE to produce holistic educated citizens.
DECENTRALISED PLANNING AND ITS EFFECTS ON SERVICE DELIVERY IN LOCAL GOVERNMENTS IN UGANDA: A CASE STUDY OF SOROTI DISTRICT
(Uganda Management Institute, 2009-12) AKIROR, JANE
This study examined the effects of decentralized planning on service delivery in Local governments, using Soroti district as a case study. The study adopted multiple methods for data collection and in terms of analysis; both quantitative and qualitative data analysis techniques were used. Results were first examined for reliability and the Cronbach’s alpha for all the variables was found to be .814. The findings indicate that planning for services is done without setting targets/ goals which are a primary guide for effective service delivery. Priority identification is not done at the village level and local governments sometimes plan outside central government priority areas and what is implemented is not what is identified by the communities. The findings further indicated that, there is poor involvement of the stakeholders in the process of service provision. The study also discovered that whereas implementation of services is at all levels of service provision, its not equally distributed and greatly influenced by politics. It was also found that, there are various limitations that local governments face when trying to provide services to the people including: - limited finances, low capacity to formulate plans, poor feedback mechanism, frequent changes of guidelines and political influence that adversely affects the implementation of services. The study concludes that setting goals and reviewing them periodically is a comprehensive and efficient way of improving service delivery in local governments. Local governments undertake planning in isolation of their communities and this reduces the logic of bottom up planning and the identification of development programs by the targeted beneficiaries, stakeholder input is important for improved service delivery and L.Gs have conflicts and disagreements over implementation. Local governments should therefore, reach out to the community and solicit a dialogue with respect to major decisions and actions for local service delivery, peoples priorities should always be identified, appropriate strategies must be designed by local government to enable all stakeholders participate in planning process and Implementers need to take into consideration the associated management development processes.
Decentralized planning and the performance of Universal Primary Education in Local Governments pf Uganda: A case study of Tororo District
(Uganda Management Institute, 2012-02) OKOTH, ROMANOUS KITONG
This study was conducted to establish how decentralized planning affects the performance of UPE in Tororo District Local Government. The study had four objectives; to establish how the prioritization of needs by the communities affects the performance of UPE, to establish how stakeholder participation affects the performance of UPE, to establish how participatory monitoring and evaluation of UPE affects its performance and to establish the moderating influence of government policies on decentralized planning and the performance of UPE in Tororo District Local Government. The study used a case study design and adopted both quantitative and qualitative approaches of research. The study population was 457, while the sample size selected was 307 using R.V. Krejcie and D.W Morgan, (1970). The regression analyses have revealed that decentralized planning as an independent variable has not significantly affected the performance of UPE in TDLG. Among the major recommendations made was that there is need to streamline the prioritization of UPE needs in the participatory planning process There is also need for government to recruit more teachers to ease the burden of the high pupil-teacher ratio for effective teaching and learning and to allow teachers take care of the slow learners who require remedial lessons. Also, parents need to provide mid-day meals to their children in order to improve on their performance.
EFFECT OF COMMUNITY PARTICIPATION ON PEOPLES’ LIVELIHOOD A CASE STUDY OF COMMUNITY DRIVEN DEVELOPMENT IN MALONGO SUB COUNTY MAYUGE DISTRICT
(Uganda Management Institute, 2018-02) KYAMUSANA, ALIYI
The study investigated the effect of community participation on people’s livelihood a case study of community driven development in Malongo sub county Mayuge district local government. Specifically the study established the effect of community participatory planning, implementation as well as monitoring and evaluation on people’s livelihood in Malongo sub county Mayuge district, Uganda. A cross- sectional study design was employed targeting a sample of 150 of which actually 131 participated. Simple random and purposive sampling was used to select the respondents. Data was collected using questionnaires, interview guides, and documentary review methods. Qualitative data was analyzed using frequencies, percentages, correlations and co-efficient of determination and qualitative data analysis involved and summarizing the content of interviews. Findings revealed a strong relationship in planning, implementation as well as monitoring and evaluation on people’s livelihood. It was concluded that community participation had a significant positive effect on people’s livelihood in Malongo sub county Mayuge district local government The study recommended that the local government should increase community participation in planning, implementation as well as monitoring and evaluation to improve people’s livelihood
EFFECT OF INTERNAL CONTROLS ON REVENUE COLLECTION: A CASE OF KAMPALA CAPITAL CITY AUTHORITY
(Uganda Management Institute, 2017-10) KIKONYOGO, HENRY
This study examined the effect of internal controls on revenue collection in Kampala Capital City Authority (KCCA). The objectives of the study were to examine the effect of; control environment on revenue collection in Kampala Capital City Authority, revenue reporting on revenue collection in Kampala Capital City Authority and monitoring on revenue collection in Kampala Capital City Authority. The study used a cross sectional design on a sample of 72 respondents from a population of 95 Kampala Capital City Authority staff that included revenue collectors, treasury staff, auditors and strategists determined using stratified and purposive sampling. Quantitative data was collected by use of a questionnaire whose validity was determined using content validity index and reliability using Cro nbach alpha. Qualitative data was collected through interviews and analysed using content analysis forming. Quantitative data was analysed using the Statistical Package for Social Scientists version 22.0 (SPSS). Data analysis was analysed based on frequencies, percentages and the mean for descriptive analysis. Inferential analysis involved the use of correlation and multiple regression. The study established that there is a positive significant relationship between control environment, control activities and monitoring with revenue collection. The study thus concluded that control environment affects revenue collection, control activities affect revenue collection and monitoring affects revenue collection. Therefore, it was recommended that organisations such as Kampala Capacity City Authority and any other agency involved in revenue collection should establish an appropriate control environment, implement effective control activities and carry out effective monitoring.

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