Department of Procurement, Logistics and Marketing
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Item Procurement management practices and their effects on local governments service delivery in Uganda: A case study of Iganga Town Council(Uganda Management Institute, 2010-01) Muwaya, Ronald Donald RossThe study was aimed at investigating procurement management practices and how they affect service delivery in local governments in Uganda, with in Iganga Town Council as a case study. The study was guided by four objectives of establishing the relationship between transparency and effectiveness of local government service delivery in Iganga town council, investigating the relationship between non-discrimination and effectiveness of local government service delivery in Iganga town council, establishing the relationship between competitive bidding and effectiveness of local government service delivery in Iganga town council and finding out the moderator effect of procurement legal framework on the relationship between procurement management practices and effectiveness of local government service delivery in Iganga town council. The Principle-Agent theory was applied to explain the relationship between the service providers and the local government in Iganga town council. The most important variables were transparency, competitive bidding, non-discrimination, the legal framework as a moderator factor on service delivery. Data was collected by use of questionnaires, interview guide and observations. The researcher established that service delivery was affected by the procurement management practices in Iganga town council. Local governments should take on these procurement management practices to get value for tax payers’ hard earned money. It can be concluded that non-discrimination as a procurement management practice is very important to Local governments as it creates a wide supplier base from which you can get the best suppliers, also, that competitive bidding as one of the management practices, be developed as from many bidders it becomes easy to pick the most economically advantageous tenderer. It is recommended that transparency in the procurement process be taken very seriously so that better services are got in various parts of this country, also, that non-discrimination as one of the procurement management practices is used in all districts in this country for better service delivery in local governmentsItem Outsourcing and organizational performance in parastatal organizations in Uganda: A case study of Civil Aviation Authority(CAA)(Uganda Management Institute, 2010-03) Mushega, K.HarrietThe study topic was outsourcing and organizational performance in parastatal organizations in Uganda: a case study of Civil Aviation Authority (CAA)”. Outsourcing was the independent variable, organizational performance was the dependent variable and procurement legal framework was the moderating variable. The study was conducted because despite CAA’s outsourcing, its performance had not scaled up. Thus, the general objective was to assess the effect of outsourcing on organizational performance in CAA. The specific objectives were to: assess the effect of outsourcing planning and decision making on organizational performance, find out the effect of outsourcing process on organizational performance, and establish the moderator effect of procurement legal framework on the relationship between outsourcing and organizational performance. A case study design using both qualitative and quantitative approaches was adopted. The target population was 38 and a sample size of 36 respondents was selected using simple random sampling and purposive sampling. Primary data was collected using questionnaires and interviews. Secondary data was gathered by reviewing documents. Frequencies and percentages and Spearman rank order correlation were used to analyze quantitative data. Qualitative data was sorted and classified into themes and categories to support the quantitative data. It was established that outsourcing planning and decisionmaking accounted for 31.7% change in the performance of the CAA and outsourcing processes accounted for 51.6% change in the performance of the CAA. However, procurement legal framework moderated the relationship between outsourcing and performance by weakening the strength of the relationships. It is recommended that CAA should improve its planning and decision-making, outsourcing process and procurement legal framework to improve its performance.Item Procurement management and performance of construction projects in Uganda: A case study of National Housing and Construction Company Limited (NHCCL)(Uganda Management Institute, 2010-06) Okedi, HarrietThe study assessed how Procurement Management contributed to the Performance of Construction Projects in Uganda, the case study of National Housing and Construction Company Limited. The research objectives were; To Establish the Relationship between Procurement Planning and the Performance of Construction Project in NHCCL; To Establish the Relationship between Supplier Selection and the Performance of Construction Project in NHCCL; To Assess the Role of Contract Administration in Facilitating the Performance of Construction Projects in NHCCL and to Find out the Moderator Effect of the Procurement Legal Framework on Procurement Management and the Performance of Construction Project in NHCCL. A case study research design was used. Data was collected using questionnaires and interview guide from a sampled size of 166 respondents, from a targeted population of 183 individuals. The study established a positive, strong relationship between Procurement Planning and Performance, between Supplier Selection and Performance, and between Contract Administration and Performance. However, without The Procurement Legal Framework, the relationship between Procurement Planning, Supplier selection and Contract Administration with Performance would be weakened. The study recommends an improvement in Procurement Planning, through industrial training of procurement officers and the follow up of the consolidated procurement plan. The researcher recommends an improvement in Supplier Selection through monitoring suppliers’ cash flow, mentoring and development activities, general and operating management training and through capacity building. Contract Administration should be improved through the adoption of best practices, introduction of project management skills and identifying risk mitigating factors. The researcher further recommends the use of sensitization programmes, to create awareness of the importance and role of The Procurement Legal Framework.Item Public procurement management and delivery of academic materials at public Universities in Uganda : A case study of Kyambogo University(Uganda Management Institute, 2010-09) Edhengo, Robert MpalaThis research was about public procurement management and delivery of academic materials at the public universities in Uganda : A case study of Kyambogo University. The main objective was to assess the relationship between procurement management and delivery of academic materials which was decomposed into four objectives : to assess the relationship between procurement planning and delivery of academic materials a Kyambogo University t ; to establish the effect of supplier evaluation and contract award on delivery of academic materials at Kyambogo University ; to establish the relationship between contract management on delivery of academic materials at Kyambogo University; and to establish the effect of contract administration on delivery of academic materials at Kyambogo University. A cross-sectional research design with both quantitative and qualitative techniques was applied on a population of one hundred ninety (190) and a sample of one hundred forty five (145) which comprised of procurement process participants and users of academic materials from three selected faculties. The response rate was seventy eight (78%). It was found that UDs did not generate procurement plans in time, supplier evaluation over-relied on photographs of materials instead of physical items for actual performance appraisal, and it was not clear to the UDs and PDU as to who should manage contracts of supply while payments to suppliers were characterized by long delays. Quantitative data analysis gave high positive and significant relationships between procurement planning, supplier evaluation and contract award, contract management, contract administration, and delivery of academic materials. Also the correlation coefficient, the F-statistic and t - statistic values for the main objective were 0.774, 278.684 and 16.694 respectively, all significant at the 5% probability level. It was then concluded that the relationship between procurement management and delivery of academic materials is positive and significant at Kyambogo University. Thus, for effective delivery of academic materials, the University needed to support UDs in procurement planning, improve its supplier evaluation policy, and to develop capacity of UDs to manage contracts.Item Organisational factors affecting the establishment of effective procurement systems in public organisations in Uganda: A Case Study of Uganda Railways Corporation(Uganda Management Institute, 2010-11) Kagezi, EvasThis research investigated the organisational factors affecting the establishment of an effective procurement system in Uganda Railways Corporation (URC). The main purpose of the study was to determine whether organisational factors identified from the literature, that is (1) management support for effective procurement; (2) availability of skilled procurement staff; (3) interference in the procurement system; and (4) supportive organisational structure have significant effects on establishment of an effective procurement system in URC. The research also aimed at analysing the support of management and managerial capacity in establishment of an effective public procurement system, to examine the skilfulness of the procurement staff in the creation of an effective public procurement system and investigating how funding affects creation of an effective public procurement system for URC. The methodology applied in this research was the use of URC as the case study and a cross-sectional survey was carried out which included 67 managers and staff with informed opinion on factors affecting the creation of effective procurement systems. The researcher employed both qualitative and quantitative methods of data collection and analysis. The findings showed that establishment of an effective procurement system was positively correlated with three of the organisational factors: management support, availability of skilled procurement staff and appropriateness of the organisation structure. One organisational factor, interference and conflict of interest, was negatively associated with creation of an effective procurement system in URC. Other factors within the organisation affected the creation of an effective public procurement system. Factors like corruption, inadequate salaries of the employees of URC and a lengthy procurement process were sited as predominant in preventing establishment of an effective procurement system. The study findings imply that there is need to improve on the factors that demonstrated strong correlation with creation of effective public procurement system. If URC is to create effective procurement system, its management must support the system by offering appropriate rewards to employees, provide continuous training opportunities staff, and desist from interference with the procurement procedures. The study identifies areas for further research.Item Public procurement management and delivery of health services:A case study of Buhinga Referral Hospital in Uganda(Uganda Management Institute, 2011-09) Tumuhimbise, HellenThe study assessed the effects of Procurement management on the delivery of health services at Buhinga Regional Referral Hospital in Kabarole District. The specific objectives of the study were to establish the relationship between procurement planning and health service delivery, solicitation and supplier selection and health service delivery, and to find out how contract management affects health services delivery at Buhinga Referral Hospital. The case study design was used. The sample was 253 out of a population of 614 but the study managed to get 145 respondents representing a response rate of 57.3%. The study used both the purposive and stratified random sampling techniques to select respondents. Descriptive statistics (frequencies and percentages) were used to determine the distribution of respondents on personal information and on the questions under each of the variables. Inferential statistics (Spearman correlation and regression) were used to test the hypotheses. The results revealed that procurement planning positively affect health service delivery. Solicitation development and supplier selection had a positive effect on health service delivery. Contract management had a positive effect on health service delivery. Thus, it was concluded that Procurement management positively affected the delivery of health services at Buhinga Regional Referral Hospital in Kabarole District. It is recommended that procurement planning, solicitation development and supplier selection and contract management administration should be further improved to enhance health service delivery.Item Behavioral factors affecting blood supply in Uganda Blood Transfusion Service: A case study of Nakasero Blood bank(Uganda Management Institute, 2011-11) Mugambwa, HumphreyThe study was an assessment of the behavioural factors that affect blood supply in Uganda Blood Transfusion Service , taking Nakasero Blood Bank as the case study. The objectives of the study were to; investigate how attitude affects blood supply in Uganda Blood Transfusion Service, determine how subjective norm affects blood supply in Uganda Blood Transfusion Service and examine how perceived behavioural control affects blood supply in Uganda Blood Transfusion Service. Cross sectional survey design was the methodology that was used. Triangulation research technique that involved the use of both qualitative and quantitative approaches was applied during data collection and analysis. Probability and non probability sampling techniques were used to select a sample of 384 respondents to whom 367 questionnaires were administered and 17 interviewed to supplement the questionnaire responses. Descriptive statistics described the demographic characteristics of the respondents, Correlation analysis, particularly Pearson’s correlation established the degree and direction of the relationship between the independent and dependent variables while regression analysis established the extent to which behavioural factors affect blood supply. It was established that on average behavioural factors’ variables (Attitude, Subjective norm and Perceived behavioural control) account for 6.6% of the variations in blood supply in UBTS. The study therefore concluded that behavioural factors are vital predictors of blood supply. The study recommends that UBTS leadership priotizes motivating blood donors along the given aspects as part of a blood donor recruitment and retention strategy.Item Behavioural factors affecting blood supply in Uganda Blood Transfusion Service: a case study of Nakasero Blood Bank(Uganda Management Institute, 2012) Mugambwa, HumphreyThe study was an assessment of the behavioral factors that affect blood supply in Uganda Blood Transfusion Service , taking Nakasero Blood Bank as the case study. The objectives of the study were to; investigate how attitude affects blood supply in Uganda Blood Transfusion Service, determine how subjective norm affects blood supply in Uganda Blood Transfusion Service and examine how perceived behavioural control affects blood supply in Uganda Blood Transfusion Service. Cross sectional survey design was the methodology that was used. Triangulation research technique that involved the use of both qualitative and quantitative approaches was applied during data collection and analysis. Probability and non-probability sampling techniques were used to select a sample of 384 respondents to whom 367 questionnaires were administered and 17 interviewed to supplement the questionnaire responses. Descriptive statistics described the demographic characteristics of the respondents, Correlation analysis, particularly Pearson’s correlation established the degree and direction of the relationship between the independent and dependent variables while regression analysis established the extent to which behavioural factors affect blood supply. It was established that on average behavioural factors’ variables (Attitude, Subjective norm and Perceived behavioural control) account for 6.6% of the variations in blood supply in UBTS. The study therefore concluded that behavioural factors are vital predictors of blood supply. The study recommends that UBTS leadership prioritizes motivating blood donors along the given aspects as part of a blood donor recruitment and retention strategy.Item Buyer – supplier relationships and quality of goods purchased in relief organizations: a case of Medecins sans Frontiers’ operations in Uganda(Uganda Management Institute, 2012) Subira, RashidThe study aimed at assessing the effect of buyer-supplier relationships on quality of goods purchased in relief organisations in Uganda, with Medecins Sans Frontiers as a case study. The study was guided by four objectives: assessing the effect of adversarial-buyer supplier relationship on quality of goods purchased at Medecins Sans Frontiers, analysing the effect of partnership buyer supplier relationship on the quality of goods purchased at Medecins Sans Frontiers; examining the effect of collaborative buyer supplier relationship on quality of goods purchased at Medecins Sans Frontiers; and finally evaluating the moderating effect of Commitment in buyer-supplier relationships and quality of goods purchased at Medecins Sans Frontiers. The most important variables were adversarial, partnership, collaborative buyer supplier relationship and commitment as a moderator factor on quality of goods purchased. The social exchange theory and balance theory were applied to explain the relationship between suppliers and MSF as the buying organisation. Data was collected by use of questionnaires and interview guide. It was established that quality was affected by buyer supplier relationship between Medecins Sans Frontiers as the buying organisation and its suppliers. Relief organisations should appreciate the aspect of buyer supplier relationships as buying organisations in order to get value for donor’s hard earned money. In summary both partnership and collaborative buyer supplier relationships are very crucial in as far as improving of the quality aspect of supplies is concerned as suppliers are more loyal and guarantee quality compared to the traditional most commonly used form of adversarial buyer supplier relationship.Item Managing the challenges in post harvest maize value chains in Busia district Uganda.(Uganda Management Institute, 2012-01) Bwireh, GeoffreyThe study focused on managing the challenges in the post harvest maize value chain in Busia district. The study objectives were: To examine the inbound logistical challenges in the post harvest maize value chain, establish the operational challenges of the post harvest maize value chain and to identify the outbound logistical challenges in the maize value chain in Busia district. A cross-sectional survey research design was adopted and was mainly descriptive in nature. The key findings of the study indicate the following objective,.The first was to examine the inbound logistical challenges of the post harvest maize value chain in Busia district and findings were weak collaboration amongst the players in the value chain, lack of access to proper storage facilities, high cost of storage, inadequate information to farmers and the small size of farms. The second was to establish the operations challenges of the post harvest maize value chain in Busia district and the findings were: poor machinery employed by farmers, poor roads from collection centers to the market, poor handling equipment and a long maize supply chain. Objective three was to examine the out bound logistical challenges in the maize value chain in Busia district and the findings were: lack of functional co-operative unions, lack of proper packaging materials. Also in addition, extreme weather conditions. Poor marketing of maize featured prominently as challenges to the maize value chain in Busia district. In conclusion there are still numerous challenges along the maize value chain in Busia district despite the fact that maize crop constitute substantially great value in both food diet and house hold income to many people in Busia district. The revival of cooperative societies, addressing the transportation truck issue, increase marketing information about maize to farmers, setting up basic infrastructure at the collection centres were proposed as key areas inorder to revitalize the maize value chain in Busia district.Item Procurement planning and service delivery in Kyenjojo district Local Government in western Uganda(Uganda Management Institute, 2012-02) Kwikiriza, AlexThe study set out to investigate the contribution of Procurement planning on service delivery in Kyenjojo District local Government in western Uganda. It was carried out with an aim of providing an insight on the importance of procurement planning as far as effective service delivery is concerned since it is a back bone of every organization. A cross-sectional research survey was adopted for the study and used a sample size of 161 respondents. Data was collected using interviews for some respondents while others responded to self administered questionnaires. Quantitative data was analysed using Statistical Package for Social Scientists (SPSS) while qualitative data was content analysed. It was found out that there was a significant relationship between procurement planning and both reduced number of complaints and timely service delivery while the relationship between procurement planning, Quality of service and end-user satisfaction was insignificant at 0.286 and -.773 respectively. Conclusively, there existed a strong and statistically significant relationship between reduced complaints as well as timely service implying that any weakness in procurement planning threatened them. Quality service and end-user satisfaction were weakly linked to procurement planning and showed no relationship. It was thus recommended that government and PPDA need to enforce procurement planning in district local governments to enhance reduce complaints, timely service, quality service and user satisfaction. The research also identified areas for further research as follows; procurement management and value for money insecurity organizations, effect of procurement management on supply chain management in private sector organizations and procurement planning and political influence in local government.Item Logistics management and customer satisfaction in the telecommunication sector in Uganda: A case study of Uganda Telecom ltd(Uganda Management Institute, 2012-02) Kabibi, Eunice KattoThis study examined logistics management and customer satisfaction in the telecommunication sector in Uganda using a case study of Uganda Telecom Ltd. The following objectives guided this study: To examine the influence of logistics planning on customer satisfaction in Uganda Telecom Limited; To examine the influence of freight/transport management on customer satisfaction in Uganda Telecom Limited and; To examine the influence of warehouse management on customer satisfaction in Uganda Telecom Limited. The study adopted a case study research design. The study adopted both quantitative and qualitative approaches. Out of 207 respondents, 161 (78%) participated in the study. Respondents were selected using census, simple random and convenience sampling methods. The analysis mainly consisted of descriptive statistics (frequencies and percentages) and inferential statistics (Spearman correlation and coefficient of determination). The study established that logistics planning influenced customer satisfaction whereby logistics planning accounted for 64.3% of variance in customer satisfaction. In addition, freight/transport management influenced customer satisfaction whereby freight/transport management accounted for 74.3% of variance in customer satisfaction. Lastly, warehouse management influenced customer satisfaction whereby warehouse management accounted for 72.6% of variance in customer satisfaction. It was concluded in this study that logistics management plays an important role in customer satisfaction given that it influenced customer satisfaction. It is recommended that Uganda Telecom managers should improve logistics management in order to improve customer satisfaction. This can be achieved by having a proper policy for logistics planning, reducing organizational politics, avoiding personal interests, investing in a Transportation Management System (TMS) and putting in place warehouse management best practices.Item Contract management and service delivery in urban local government authorities in Uganda. A case study of Kampala City Council Authority(Uganda Management Institute, 2012-02) Nambuya, Sarah SimwogerereThe study examined contract management and its contribution to service delivery in Urban Local Government Authorities in Uganda, using Kampala Capital City Authority (KCCA) as a case study. The objectives of the study were to establish the influence of contract monitoring, contract payments, contract termination/closure on service delivery in KCCA. The study used a case study design where both quantitative and qualitative approaches were adopted on the population of KCCA officials and members of the public in the five divisions of KCCA. The study found out that KCCA complied in some cases for effective contract monitoring, contract accounting and contract termination/close out expectations yet in some cases it did not. The prevailing contract monitoring, contract accounting and contract termination/closure practices had a significant influence on service delivery in KCCA. The study concluded that the prevailing contract monitoring, accounting and termination/close out situation in the entity significantly influenced service delivery in urban authorities in Uganda and effort was needed by the urban authorities to effectively monitor contracts while complying to contract accounting and termination/ close out conditions. The study recommended that the PPDA Authority, Ministry of Local Government, Urban Local Authorities, and other interested stakeholders should strive to perform their roles and ensure that urban authorities through their accounting officers, enforce their mandatory and contractual roles of contract monitoring, contract accounting and contract termination/close out. Other studies need to be conducted to establish the extent to which the public procurement laws could have contributed to the variance in Service delivery.Item Outsourcing and service delivery at Airtel Uganda(Uganda Management Institute, 2012-09) Twijukye, Apollo KajokaThe study was about the relationship between outsourcing and service delivery at Airtel Uganda. The study examined how selective outsourcing, total outsourcing and finances relate to service delivery at Airtel Uganda. The study employed a descriptive research design that sampled 225 respondents. However of these only 192 respondents fully participated in the study. These included procurement officers, accounting officers, legal officials, engineers and support employees of Airtel Uganda, outsourced agencies and Airtel customers. Both qualitative and quantitative techniques were used and the data was analysed using descriptive, regression and correlation analysis. From the study it was found that there is a significant correlation between selective outsourcing and service delivery. A relationship also exists between total outsourcing and service delivery and also that there was a relationship between the effect of the availability of finances and service delivery. The findings also indicate that there was a direct and positive relationship between outsourcing and service delivery at Airtel Uganda. This helped the study come to the realization that private organizations in Uganda were delivering services, and these services can enhance customer experience through better quality of service, bring on board the best people/company across the globe to manage networks, get access to latest technology, expertise and processes leading to improved productivity, reliability and affordability. In conclusion outsourcing is the surest way of creating work partnerships that converges the best technologies, infrastructures, systemized operations and the most skilled human resources for a unified goal of delivering services efficiently and effectively. It was also concluded that outsourcing (selective) enables organizations significantly transform their operations in line with the objectives for which a given outsourcing vendor was selected. And that outsourcing (total) enables organizations to concentrate on their core competences and at the same time reach the market with the most efficient and cost effective services guaranteeing continued success. Outsourcing also allows firms (Airtel) to focus energies on grow¬ing, serving and retaining their customer base, capitalize on new markets basing on a solid financial base. The study strongly recommends for the adoption of selective outsourcing for its potential in enabling companies focus on their talent and resources so as to improve and expand activities that generate revenue, minimizing the effort spent on maintaining the infrastructure that supports the core of the business, exploiting the skills, technology of some suppliers. The study also recommends that a similar be conducted among public agencies.Item Contract management and the quality of roads constructed by local governments in Uganda: A case study of Luwero District(Uganda Management Institute, 2013-08) Sempagama, GodfreyThe study aimed at examining the effect of contract management on the quality of roads constructed by Luwero District Local Government. Contract management was conceptualized as contract planning, contract evaluation, and contract monitoring. The study followed a case study design using both qualitative and quantitative approaches.The study population comprised of the Accounting Officer, Resident District Commissioner, LCV Chairperson, members of road user committees, the District Engineer and selected road users. Quantitative data was collected using self-administered questionnaires while qualitative data was collected using interviews and documentary reviews. The response rate of 89% was sufficient enough to rely on the results of the study.Quantitative data was analyzed using SPSS by summarizing results in form of tables and figures. Pearson product moment correlation coefficient was computed to establish the relationship between variables and multiple regression analysis was done to establish the casual influence of contract management on the quality of roads. The study established that: there was a positive significant relationship between contract management and quality of roads. The study concluded that contract management significantly influences the quality of roads constructed by Luwero District Local Government. Recommendations were that; a contract implementation schedule or activity plan should be embedded in contract documents and that contract managers should actively enforce them, a fine be imposed on contractors who do not complete works in the contract period and training of contract managers on how to manage contracts be strengthened.Item Contracts management and service delivery in government agencies: A case study of Kampala Capital City Authority(Uganda Management Institute, 2013-09) Bagamuhunda, ClaireThe objective of the study was to assess the effects of contract management on service delivery in Kampala Capital City Authority. The study was guided by the following objectives: 1) To examine the effect of contract planning on service delivery by Kampala Capital City Authority; 2) To assess the effect of contract administration on service delivery by Kampala Capital City Authority; and To establish the effects of contract risk management on service delivery by Kampala Capital City Authority. A cross sectional case study design adopting both quantitative and qualitative approaches was used. This study targeted a sample of 100 respondents. Simple random sampling technique was used to select the users department staff at the KCCA. Convenient sampling was used to select the service providers. Purposive sampling technique was used to select the different contract managers. Findings revealed that contract planning accounted for 41.7% variance in service delivery, contract administration accounted for 43.3% variance in service delivery and contract risk management accounted for 18.7% variance in service delivery. It was concluded, therefore, contract planning significantly affect service delivery at KCCA, contract administration significantly affect service delivery at KCCA and contract risk management significantly affect service delivery at KCCA. In order to improve service delivery, it was recommended that KCCA should improve its contracts planning by setting clear, measurable and achievable contracts objectives within the available resources, knowledge and time and also consult all its stakeholders and develop its contract strategy in harmony with the organization’s overall procurement strategy. Furthermore, KCCA should improve its contracts administration by improving its relationship with its service providers, making the formal governance of the contract more convenient by reducing on the bureaucracy and clearly specifying expectations, obligations, responsibilities and processes for dispute resolution in the contracting process. Lastly, KCCA should improve its contracts risk management by assessing the contracting process to ensure reliable inputs, and identifying and prioritizing a company’s risks for the formulating effective risk responses.Item Factors contributing to non- compliance to procurement planning in selected referral hospitals in Uganda(Uganda Management Institute, 2013-11) Ssegonga, MuhmedThis study assessed the factors that contribute to non-compliance to procurement planning in selected referral hospitals in Uganda. The study was guided by the following objectives: to determine the extent to which individual capacity factors contribute to non-compliance to procurement planning in referral hospitals, to establish the extent to which institutional challenges contribute to non-compliance to procurement planning in referral hospitals and find out the extent to which technology factors affect procurement planning in referral hospitals. A cross sectional survey was employed to collect data targeting a sample of 210 respondents. The study yielded a response rate of 80%. Purposive random sampling was used to select PDU administrative staff while the rest of the stakeholders were selected using simple random sampling. A structured questionnaire, through face-to-face interviews, was administered on the sampled respondents. Data was analyzed using descriptive statistics mainly percentages. The majority (98.4%) of stakeholders consented that procurement planning staff are not adequately motivated by their salary enumeration.73% consented to existence of inadequate staff while 89.3% consented to existence of inadequate budgets. 89.1% of the stakeholders perceived the procurement panning process as too complex to implement while 69.9% of the stakeholders perceived prevalence of opportunism/un ethical conduct among stakeholders while 76.9% consented to limited punitive action against poor procurement planning performance. 80.5% of respondents perceived limited coordination among procurement planning stakeholders. Over 90% of respondents consented to limited awareness of either knowledge or skills or application of IT in procurement planning. It was concluded that Referral hospitals experienced critical capacity gaps and institutional challenges that contribute to non-compliance to procurement planning. The study provides recommendations for improving procurement planning in Referral Hospitals of Uganda.Item Public procurement reforms and service delivery in the road sector in the Kampala Capital City Authority (KCCA) - Uganda(Uganda Management Institute, 2013-11) Aliau, John PeterThe study examined the extent to which public procurement reforms have influenced service delivery in the road sector in Kampala Capital City Authority (KCCA). Specifically, the study strived to establish the extent to which procurement institutional, procurement methods and human resource development reforms influenced service delivery in the road sector in KCCA. The study used a descriptive cross sectional design adopting both quantitative and qualitative approaches on an accessible population of 280 respondents consisting of KCCA head office officials, contracts committee, PDU, works departments, contractors and members of the public in the five divisions of Kampala. Data was collected using study questionnaires and interview guide. The study found high positive significant relationship between procurement institutional reforms and service delivery in the road sector in KCCA; it was the highest significant predicator of the variance in service delivery of the road sector of KCCA. Procurement methods had a high significant relationship with service delivery in the road sector in KCCA and were the third most significant predicator of the variance in service delivery in the road sector of KCCA. Procurement human resource development had a significant relationship with service delivery in the road sector in KCCA and was the second highest significant predictor. The study concluded that the roads service delivery in KCCA depends on the extent to which the authority has constituted its internal procurement institutional setup. The study also concluded that the inadequate use of open competitive methods and reliance on selective and direct procurement methods constrains road sector service delivery. It was concluded that service delivery in the road sector depends on the extent to which user departments’ personnel are trained in public procurement operations and efforts to employ professional staff in the PDU. The study recommends that the accounting officer of KCCA should constitute the contracts committee based on required competencies and empower the contracts committee and PDUs to fully perform their roles. The accounting officer should seek for waivers on use of restrictive and force account procurement methods from the PPDA Authority. The authority should consider conducting in house training by inviting officials from PPDA to contract training for its procurement staff, contracts committee members and user departments.Item Behavioural factors affecting compliance in public procurement in Uganda: A case Kampala Capital City Authority (KCCA).(Uganda Management Institute, 2013-11) Basuuta, CateThe study analyzed the behavioral factors affecting compliance in Public Procurements in Uganda focusing on Kampala Capital City Authority as a case study. The three objectives that guided the study were: To establish whether lack familiarity with the regulations affects compliance; to investigate how perceived behavioral control affects compliance with PPDA Regulations and to examine the extent to which enforcement and deterrence affects compliance with PPDA Regulations in Local Governments. The study used a cross sectional survey design which involved triangulation of out of one hundred ninety six (196) questionnaires distributed to the respondents, only 192 (one hundred and ninety two) questionnaires were returned. The findings revealed that familiarity with the regulations had a positive correlation with compliance in Public Procurement (r = 0.441** P< 0.01; that there was a positive but not significant relationship between behavioral factors and compliance with procurement regulations at (p<0.01, r = 0.139 and lastly there was a positive and significant effect between enforcement and deterrence of the Procurement Process and compliance with procurement regulations. The results showed that familiarity with procurement regulations is a significant predictor of compliance. Further, it was also found that deterrent measures can affect compliance with procurement regulations. In line with the findings and conclusions derived, the researcher recommended that: practical training of procurement staff be beefed up in order to boost their familiarity with the regulations; take advantage of e-procurement and blacklist contractors who do not meet the expectations of the PPDA act; and give staff incentives to encourage good behavior, while putting in place deterrents to discourage noncompliance.Item Contribution of management practices towards the quality of public transport service in Uganda: A study of selected private bus operators(Uganda Management Institute, 2014-01) Tumushabe, NathanPublic Transport is provide mobility to people who do not have access to private cars, or provide an alternative option to private car mobility. In developing countries like Uganda, public transport service, especially bus transport, is getting prominence because of the passenger volumes lifted. The quality of the services provided to the passengers is synonymous with a wide range of characteristics of the public transport systems, such as safety, on-time performance, accessibility, efficiency, and many others. Notwithstanding the huge investment and interest in the sector by public transport operators, the critical issue remains whether the public is getting the service quality deserved. This therefore prompted the researcher to undertake a study, using a case study research design, to establish the extent to which the management practices of the bus operators contribute to the quality of public transport bus service. A questionnaire survey on public bus passengers in some selected 20 bus operators was conducted to get their views on the quality of service provided. Interviews were also conducted with bus managers and the sector regulators at Transport Licensing Board (TLB). The study findings revealed that unit increases in planning, organizing and controlling lead to 0.345, 0. 679 and 0.470 respectively increase in quality of the bus services. The findings of this study will help the bus operators appreciate the critical importance of their management practices to the quality of the service that they render to the public. The study recommended that before anyone is licensed as a public bus operator, he or she should be first vetted for managerial competences and relevant experience in the field. For those operators and their managers who are already in service, they should undergo some basic training in management skills customer care. These trainings should be made pre-conditions for licence renewal. Also the findings of this study can be adopted by Government to make relevant policy changes in the public transport sector.