Theses and Dissertations

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Critical Factors Influencing the Effectiveness of Monitoring and Evaluation System of Baylor International Paediatric HIV Care Centre- Mulago
(Uganda Management Institute, 2009-12) TUMWINE, Irene; Kittobbe, John (Supervisor); Namanya, Anaclet Mutiba (supervisor)
The study was conducted to analyse the key factors that influence the effectiveness of Monitoring and Evaluation system for Baylor International Paediatric HIV CARE Centre – Mulago as a case study. The main objectives of the study were to assess the factors influencing the effectiveness of the M & E system in BIPAI HIV Care Centre-Mulago. The study was guided by the following variables; the effect of indicators and tools used, effects of funding, human resources and stake holder’s commitment and their influence on M & E systems. The study used a cross-sectional study design on a population of 251 respondents comprising of M & E Staff/ Officers, Project Managers (M & E), civil society Leaders and Clients of BIPAI project selected using purposive, convenience and simple random sampling methods. The data were collected using questionnaires, interview and focus group discussions. Quantitative data were analysed using frequencies, graphs, and Pearson’s correlation coefficient and regressions. Qualitative data were analysed through transcribing and generation of themes from presentation in narrative form. The study empirically established that the indicators and tools used, funding, human resources and the stakeholders’ commitment had a significant relationship with the effectiveness of the monitoring and Evaluation system. Hence the study concluded that the BIPAI project had established a set of indicators and tools for M & E, had allocated adequate funds for the M&E activities, had competent human resources coupled with stake holder’s commitment which had relationship with the effectiveness of M & E systems. The study recommended that the management of BIPAI project should continuously set project indicators and tools to guide implementation of M & E activities; should ensure that there is enough funding for the implementation of the project activities and also incorporate the budget for funding of M & E activities into the project documents and also share the budgets with other partners that are implementing the M&E activities ;Stake holders and project implementers should regularly be updated and given opportunities to expand their capacity in documentation of data and information relevant to undertake critical project decisions. Further, the stakeholders especially beneficiaries should be involved in all project processes beginning with the initial project assessments ,planning for the project activities, implementation, monitoring and Evaluation so as to contribute to effective M & E systems critical for proper decision making at organisational level.
Stakeholder Management and Compliance with Election Guidelines in Uganda: A Case Study of the 2006 Elections in Kasese Town Council
(Uganda Management Institute, 2009-12) NADDULI, Ahmed Musisi; Dr. Nabaho, Lazarus (Supervisor); Ochen, Chagara Robert (Work-Based Supervisor)
The study sought to examine the extent to which stakeholder management strategies employed by the E.C of Uganda, affect the compliance by election administrators with electoral guidelines. Specifically this research sought to examine the effect of stakeholder identification procedures on compliance with electoral guidelines in Kasese Town council, to establish the effect of stakeholder analysis on compliance with electoral guidelines in Kasese Town council, to examine the effect of the adopted strategy of training on compliance with electoral guidelines in Kasese Town council, to find out the effect of the adopted strategy of facilitation on compliance with electoral guidelines in Kasese Town council and to evaluate the moderating effect of political interference on compliance with electoral guidelines in Kasese Town council. The study focused on election administrators in Kasese Town Council, including polling officials, party agents, tally clerks and supervisors. Responses were sought from officials in the E.C planning departments and the media houses in Kasese District. Using a case study design, data was collected through self administered questionnaires, interview guides and documentary review. Findings of the study indicate that compliance was greatly affected by inadequate procedures for identification of election officials. After recruitment, no attempts were made to clearly analyze the needs, attitudes and expectations of these officials. Training strategies lacked in methodology, duration and content while training environments were too crowded. Responses on facilitation indicated gaps in the provision of transport, communication, technical support and allowances. Although traces of political interference were reported, analysis of this as a moderating variable had very low significance averaging about 0.51. The study recommends outsourcing of the recruitment function for officials at supervisor level and professional approaches in identification of election officials including administration of standard evaluation criteria like competence tests. To understand election officials, there should be wider consultation with stake holders at sub county level. Training should be more practical, cover all aspects of elections and last for more than a day in more conducive environments. Better compliance levels will require improved enumeration and better provision for transport, communication and technical support to polling officials. There is need for more research on other stakeholders like security organs, political parties, and media houses. Studies should also be conducted comparing different election regimes locally and abroad to assess levels of improvement and to recommend better approaches for the future.
Leadership Development and Employee Commitment in the Banking Sector in Uganda: A Case Study of Bank of Africa Uganda Ltd.
(u, 2009-12) NAKANWAGI, Deniz; Kittobbe, John (Supervisor); Musaanya, Gilbert
The purpose of the study was to investigate the relationship between leadership development and employee commitment in the banking sector, using a case study of Bank of Africa Uganda Ltd. The study used a case study research design. Primary data were collected using three tools questionnaires, interview guide and observation. Secondary data were gathered through review of related literature from BOA-U HRM Manuals, published reports in the UMI library and research reports on the internet. A sample of 138 BOA-U staff were chosen. The response rate was 100%. The quantitative data were edited, coded and entered into the SPSS data analyzed, after which it was described and summarized using descriptive statistics (frequencies and percentages). To show whether there was relationship between the variables and measure the magnitude of that relationship, Pearson correlation coefficient was used. The findings revealed that there was a weak positive correlation (r = .260, p = .010) between career development and employee commitment. There was a significant correlation (r = .173, p = .002) between team building and employee commitment. There was a significant correlation (r = .189, p = .001) between communication and employee commitment. Renumeration weakened the relationships between leadership development and employee commitment. Based on the findings, it is recommended that for career development and employee commitment, management increases the sponsorship slots available for staff to study and develop their career, give subsidized study loans to staff and encourage them to go for further studies. On team building and employee commitment, management should organize functions that call for staff teamwork in order to achieve a common goal such as customer care week, staff durbar and end of year parties, when drawing the annual training programs, all staff should be involved in the needs assessment exercise, so that they are given chance to point out their training needs, also management should have particular interest in ensuring that these programs are implemented instead of just staying on paper. On communication and employee commitment: management should establish proper and effective communication channels in order to improve both upward and down ward communication. On pay and rewards and employee commitment: management should adopt a more transparent remuneration system and employee benefit system so that rewards and incentives are commensurate to staffs performance.
Donor Fund Management and Performance of the Rural Electrification Programme in Uganda: A Case Study of West Nile and Kisiizi Projects
(Uganda Management Institute, 2010-01) KUSIMBA, Pamela; Kittobbe, John (Supervisor); Ahimbisibwe, Michael (Work Based Supervisor)
The study focused on the effect of donor fund management on the performance of Rural Electrification programme in Uganda using Kisiizi and West Nile projects as case studies. With the liberalization of the energy sector, came privatization of projects. The interaction of Donors, Government and the Private Sector changed the dynamics in electrification. There was slow progress on delivery of electricity to rural areas and objectives of the projects were not realized, making projects ineffective in transforming rural life. The study adopted a cross sectional case study design and used both qualitative and quantitative approaches. From a population of 271 a sample of 159 elements was selected. Systematic and purposive sampling techniques were then used to select elements from the sample. The data collection methods used included questionnaire, interviewing, documentary review and observation. Quantitative data were analysed using SPSS to generate frequencies and percentages of responses and qualitative data were manually analysed. Using Pearson’s correlation coefficient, the findings indicate that resource planning has a moderate significant positive relationship at 0.261, implementation had, moderate significant positive relationship at 0.255, cost control had moderate significant positive relationship at 0.400, and political will had moderate significant positive relationship at 0.111. Lessons learnt from the study are:: all indicators of resource planning especially time should be adhered to, for the effectiveness of a project. Project implementation is a crucial phase in project management; therefore Government should play its part in Monitoring and evaluating periodically to mitigate any unforeseen circumstances. The cost control process was unique with Government and World Bank having different procedures and guidelines which the private developer was not familiar with as a new player. Political will was influential in negotiating and acquiring funds from donors but interference hindered the effectiveness of projects.
Stakeholders’ Participation and Success of Projects among Ngos in Uganda: A Case of Children’s Reading Tents Project – National Book Trust of Uganda
(Uganda Management Institute, 2010-02) KYARIMPA, Sarah Rubereti; Mugerwa, Ben (Supervisor); Atwebembeire, Juliet Opondo (Supervisor)
This research sought to assess how stakeholders’ participation contributes to success of projects among NGO’s in Uganda. The general objective of this study was to assess the contribution of stakeholders’ participation to the success of Children’s Reading Tents Project under National Book Trust of Uganda. This project has been in existence since 1997, but its impact has not been felt in regard to promoting the reading culture. Despite NABOTU’s intervention, participation of key stakeholders and their contribution to success of the project had not been assessed. The study involved 85 respondents drawn from pupils, teachers, head teachers, from selected CRT primary schools in Kampala and Mpigi Districts, parents/guardians, CRT Project staff and also representatives of key stakeholder associations. This study was based on a cross-sectional study design with both qualitative and quantitative methods. Data collection techniques used were self-administered questionnaires, interviews, observation with photography, focus group discussions and also documents analysis. Data from key informants’ was analysed qualitatively, transcribed, and grouped into independent and dependent variables. Quantitative data was categorized and analysed using frequency tables, graphs and pie charts for easy interpretation by SPSS programme. From the study, findings revealed that participatory project implementation had the strongest relationship with success of the project. It was found out that much as most of the stakeholders were involved at implementation level, this alone would not lead to success of the project. At planning level, views of many of the stakeholders were not incorporated and the project design did not clearly bring out links to outsiders and limited some in number. The study recommended that NABOTU should develop appropriate strategies to involve most of the stakeholders from project planning level to project close out.
Factors Affecting Sustainability of Urban Water Supply Systems in South Western Uganda
(Uganda Management Institute, 2010-02) NUWAMANYA, Herbert
This study examined factors affecting sustainability of urban water supply systems in South Western Uganda. Five objectives were set, namely: to examine the effect of age on sustainability, establish the influence of technology on sustainability, assess the impact of social-political dynamics on sustainability, to assess the effect of use of alternative water sources on sustainability, and to establish the relationship between affordability and sustainability. Data on five independent variables of system age, technology, social-political dynamics, affordability and use of alternative water sources and the dependent variable (sustainability) were collected from 16 water systems through documentary review, observation and interviewing at least 30 respondents (comprised of operators, board members and representatives from consumers) from each of the water supply systems. The data was summarised and analysed using frequency distributions, correlation and regression analysis, independent samples t-test and one way ANOVA. The study established that sustainability of urban water supply systems in South Western Uganda is an issue that requires urgent attention and that sustainability; is negatively affected by the age of the system, is influenced by the technology options adopted in the design of the system, is significantly negatively impacted by the social-political dynamics (population growth and conflicts) of a given area have, is significantly and positively related to affordability of the service, and is negatively affected by the use of alternative water sources. The study recommends seasonal monitoring of water source yields, use of a more comprehensive tool of measuring sustainability of water supply systems, continuous implementation of strengthened capacity building programs (that include conflict resolution) during the entire life of the system, timely resolution of conflicts, addressing the triggers of use of alternative water sources, further studies involving more towns and other regions and a study on water consumption pattern with a view of revising the per capita per day consumption rate used in water supply designs given the rampant under utilization of installed capacities.
Stakeholders’ Participation, Corruption and Performance of Rehabilitation Projects in Northern Uganda: A Case Study of Nusaf-Lira District.
(Uganda Management Institute, 2010-03) OTIM, Stephen Daniel Oola; Dr. Muhenda, Mary Basaasa (supervisor); Ogwang, Bernard Okuta (Work Based Supervisor)
The study investigated the effect of stakeholders’ participation and corruption on the performance of Northern Uganda Social Action Fund (NUSAF) rehabilitation project in Lira District. A cross-sectional survey study design was used and was built on a triangulation approach. Data were obtained through questioning, in-depth interviewing, observation and document reviewing. The findings revealed that community participation, civil society participation and corruption significantly affect the performance of NUSAF in Lira district while Local Government participation did not have significant effect. Findings also indicated that better project performance can be achieved if stakeholders participate actively to the assigned roles and responsibilities. Facilities, resources and technical skills amidst sound relations between and among the various stakeholders should also be available throughout the project cycle. It is recommended that; for performance improvement, communities should be sensitized and mobilized for active participation; stakeholders (community members, civil society and Local Government) should fully participate in all phases of NUSAF and; sufficient funds should be allocated for Monitoring and Evaluation. All stakeholders should be sensitized on the forms of corruption in addition to enforcement of disciplinary measures on the corrupt officials. Other factors not explained by this research should however be explored to determine how they affect project performance. Further research could cover the effects of factors like; tradition of people, ownership and access to land, participation of donors and natural factors among others on the performance of projects meant to empower poor communities.
Knowledge Management Practices and Competitive Advantage in Consulting Engineering Firms in Uganda
(Uganda Management Institute, 2010-03) KABAZA, Beatrice K.; Dr. Muhenda, Mary Basaasa (supervisor); Mugamba, Winyi Emmanuel (Work-Based Supervisor)
This study examined the effect of knowledge management practices on competitive advantage in consulting engineering firms in Uganda and the moderating role of ICT Usage. Knowledge management practices formed the independent variable and competitive advantage was the dependent variable. Consulting engineering firms are not delivering value for money service due to the stiff competition they are facing and failure of the individual workers to manage and leverage their knowledge well in order to gain competitive advantage. The study was a cross-sectional survey using a self-administered questionnaire conducted on a sample of 131 out of which 102 returned the questionnaire representing a response rate of 78%. The respondents were selected using simple random sampling technique and data was analysed using reliability analysis, descriptive statistics, correlation analysis, multiple and hierarchical regressions using the SPSS programme. The multiple regression results indicated that improved knowledge filtering and knowledge application do significantly increase competitive advantage. The hierarchical results indicated that ICT usage significantly influenced the relationship between acquisition, filtering, configuration, sharing and competitive advantage but did not affect the relationship between knowledge application and competitive advantage. The implications of the study are that consulting engineering firms are not consciously and systematically practicing knowledge management in order to gain competitive advantage. This study strongly recommends that consulting engineering firms should implement a knowledge management strategy aimed at filtering and applying knowledge in order to gain competitive advantage. Future research could study the barriers and success factors of knowledge management implementation in the consulting engineering firms in Uganda and other industrial sectors since this study only covered engineering firms.
Factors Affecting Financial Sustainability of Non-Governmental Organizations (Ngos) In Uganda: A Case Study of Compassion International Funded Programs in Kampala District.
(Uganda Management Institute, 2010-04) NAMAKULA, Edith; Prof. Basheka, Benon C.(Supervisor); Oundo, Jescar (Work based supervisor)
The purpose of the study was to analyze factors affecting financial sustainability of NGOs focusing on Compassion International Funded programs in Kampala-Uganda. Three factors were considered significant in influencing financial sustainability. These included the size of the financial base, financial controls in place and capacity building. This was a case study research utilizing both qualitative and quantitative methods of data collection. The study was located in Kampala district and 48 respondents participated in the research. Questionnaires, interviews and documentary review were used as methods of data collection. The qualitative data was analyzed by coding, summarizing using charts and graphs, interpreting findings while quantitative data was analyzed using ANOVA tables and SPSS. Findings indicated that much as guidelines to safe guard the finances were in place, and all staff received orientation training in financial management prior to being recruited into the programs. Concerning financial controls, the research results indicated that all programs are audited and graded annually and are required to implement the financial controls. However, many gaps were established for instance the respondents claim that the orientation trainings were inadequate, many CPC members are semi literate, beneficiary involvement is limited so there is still need for capacity building. Further still, Compassion International funding is increasingly becoming insufficient yet most CDCs rely on it entirely for their funding. The study recommended refresher, fund raising and resource mobilization training. Investment in beneficiary sustainability, capacity building all stakeholders, and implementing the financial controls.
Monitoring and Evaluation Success Factors and Quality of Service in Local Governments in Uganda: A case of the Vulnerable Children Technical Support Project in Kabarole District
(Uganda Management Institute, 2010-05) ETWOP, Willy; Bwanika, Godfrey(Supervisor); Ddamulira, Jude(Supervisor)
Civil Aviation Management and Flight Safety in Uganda
(Uganda Management Institute, 2010-06) LUWEMBA, Henry Kitaka; Mugerwa, Benedict(Supervisor); Nabitaka, Angela(Supervisor)
This study examined how civil aviation management influences flight safety in Uganda. Civil aviation management was conceptualised and limited to planning, organising and controlling functions of the Scientific Management Theory. The contextual scope was limited to Flight Safety, excluding Communication Navigation Surveillance (CNS); Air Traffic Management (ATM); and Airport Safety which are also major dimensions of civil aviation management. It was a cross- sectional survey in design; and it adopted triangulation of qualitative and quantitative research methodologies, techniques and strategies. The study used primary and secondary data collection methods; and it had a response rate of 86%. Descriptive, correlation and multiple regression statistical analysis methods were employed to analyse the data. A multiple regression analysis model summary result of .996 R Square indicated that flight safety is explained by civil aviation management to a magnitude of 99.6%; the coefficient results indicated that civil aviation management accounts for 98.6% of variance in flight safety. Civil aviation planning function account for 32.7% variance; organising functions account for 45.7%; while controlling functions account for 20.2%. It was observed from the study findings and analysis results, that flight safety is almost 100% dependent on the effectiveness of the civil aviation management system in place. It was therefore recommended that; Uganda’s civil management system and regulations should be kept compliant and updated with international standards all the time. The State Safety Program (SSP) requirements should be issued and the Safety Management System (SMS) mandatory implementation enforced, in order to promote pro-active and predictive safety management to minimise civil aircraft major incidents and accidents.
Factors affecting Knowledge Transfer in Pharmacies in Uganda: A survey of Selected Pharmacies in Kampala District
(Uganda Management Institute, 2010-08) KASAGGA, Aloysius; Namuyomba, Proscovia Kataaha(Supervisor); Muhenda, Mary Basaasa(Supervisor)
The study sought to assess factors that affect knowledge transfer in pharmacies in Uganda. The general objective of the study was to assess factors affecting knowledge transfer in selected pharmacies in Kampala District. The specific objectives of the study were to investigate the effect of leadership styles on knowledge transfer in pharmacies, to establish the effect of organizational support structures on knowledge transfer in pharmacies and to examine the effect of ICT on knowledge transfer in pharmacies. The study employed cross-sectional survey and correlation research designs, both quantitative and qualitative methods were used in the study. A total of fifty nine (59) respondents of the total population of one hundred ten (110) representing a 54% response rate were subjected to questionnaires and interviews. The study used purposive and simple random sampling strategies to select the sample. Data was analyzed using descriptive statistics, Pearson’s product moment correlation coefficient and multiple regressions using the SPSS programme. The study revealed a significant positive relationship between leadership styles and knowledge transfer. Further, the study indicated that there were structures to support knowledge transfer in pharmacies and organisational support structures significantly affect knowledge transfer. In the same study, it was also found that the relationship between ICT and knowledge transfer was statistically significant. The study recommended participatory approaches to enhance knowledge transfer, systems be put in place and ICT utilization be reinforced in order to enhance knowledge transfer.
Community Participation and Sustainability of Community Health Projects: The Case of Local Anti Malaria Programme Support in Bungokho Sub-County, Uganda.
(Uganda Management Institute, 2010-09) NIMUKUNDA, Winifred; Tumwesigye, Godfrey (Supervisor)
The purpose of the study was to investigate the extent to which community participation affects the sustainability of community health projects. The study specifically intended to establish the relationship between community participation in project problem identification, project planning, project implementation, monitoring and evaluation and sustainability of the LAMPS project. The study used a case study design using qualitative and quantitative approaches on a population of 1200 households, 20 fight malaria committees, 4 key informants of which 314 respondents were selected using proportionate random sampling and purposive sampling techniques. The data was collected using questionnaire, focus group discussion, key informant interview and documentary review checklist. The data collected was edited, coded and analyzed using frequency, percentages, mean, standard deviation, correlation and regression analysis. The study, found a significant relationship between community participation in project problem identification, project planning, project implementation, project M&E and sustainability of LAMPS project. Community participation predicted 73.6% of the variance in the sustainability of the LAMPS project. The study concluded that community participation through project problem identification, planning, implementation, M&E significantly contributes to sustainability of health projects. The study recommended the managers of health projects, donors, and others stakeholders to always ensure that community members are involved in problem identification, planning, implementation, M&E for enhanced enjoyment of project benefits, behavioral change empowerment and community empowerment. Other studies need to be conducted to establish the extent to which factors such as project funding, project human resources and project environment could have influenced the sustainability of the LAMPS project in Bungokho Sub County.
Institutional challenges affecting Procurement Audit Management at the Public Procurement and Disposal of Public Assets Authority (Ppda) in Uganda
(Uganda Management Institute, 2010-09) KWESIGA, MBABAZI LYDIA; Basheka, Benon(Supervisor); Turamye, Benson(Supervisor)
The purpose of the study was to examine the institutional challenges affecting procurement audit management at the Public Procurement and Disposal of Public Assets Authority’s (PPDA) that had hindered its expansion amongst the Procuring and Disposing Entities (PDEs) countrywide. As of June 2008, PPDA had only conducted forty two (42) procurement audits out since inception. Therefore, the main objective of ensuring transparency, accountability and value for money of government funds in order to reduce corruption in the procurement sector was not fully achieved. In order to achieve the objectives of the study, a sample frame was selected from PPDA staff, consultants contracted to carry out procurement audits and Procurement Officers of audited PDEs. Data was collected using an interview guide, interview checklist, self-administered questionnaire, observation checklist and analysis of secondary data while it was measured using the ordinal scale, the chi-square and regression model analysis. The study established that PPDA received insufficient funds due to budget cuts. Therefore, procurement audits were not funded as required. The PPDA too lacked technical expertise in procurement and also had insufficient human resources and the labour turn over was high. Outsourced firms too lacked capacity as well as the PDU. The structure at PPDA was lean, hence bureaucratic in nature and encouraged collective responsibility. The contingency or situational theory was suitable for the management of procurement audits if PPDA was to cover all government institutions as well as save the country billions of monies lost through misprocurements. There should be increased funding and human resources towards the procurement audit function if PPDA and government were to achieve the desired goal of building confidence in public procurement.
Water and Sanitation Programmes and Household Livelihoods in Northern Uganda: A case Study of Gulu District
(Uganda Management Institute, 2010-09) OTEDOR, Samuel Noah; Anukur, Bois Luther(Supervisor); Namanya, Anaclet M.(Supervisor)
The purpose of the study was to determine the contribution of water and sanitation programmes on household livelihoods in Gulu district of Uganda. The study employed a cross sectional survey design and used both qualitative and quantitative techniques in data collection and analysis. The findings revealed that access to water had the greatest contribution towards Household livelihoods in Gulu district, with a correlation of 0.280** and a regression Coefficient of 0.230, which meant that access to water affects the variations in Household livelihoods by 23%. Safe sanitation followed with a correlation of 0.210* and a regression Coefficient of 0.141, implying that its effect on Household livelihood was 14.1%. Livelihood strategies had the least contribution, with an insignificant correlation of 0.133 and a Coefficient of 0.024, implying an effect of 2.4% of the variations in Household livelihoods. In Gulu district households engaged in activities that depend on availability of water which have led to increased incomes and wealth thus improved livelihoods. Households that engaged in safe sanitation had good health and this enabled them to engage in productive activities such as trading and agriculture that notably increased their incomes. The livelihood strategies adopted, given their diversity had an insignificant moderator effect on the relationship between water and sanitation and household livelihoods. Based on those conclusions, the researcher came up with a number of recommendations among which were that; designing of water interventions should be above cooking and drinking needs; communities should be given an active part in the choice of the design, basic treatment and service of water and sanitation related projects and interventions; sanitation programs should enhance the individuals’ well being; water systems design should be made suitable to match the different livelihood strategies and also create awareness to demand for water supply services.
Procurement Planning as a Tool for improved Accountability in the United Nations Development Program Projects in Uganda
(Uganda Management Institute, 2010-10) AGABA, Caroline Charity Lindah; Basheka, Benon(Supervisor); Mwesigwa, Hilda Kemigisha(Supervisor)
The objectives of the study were centred on the effect of procurement planning on accountability (financial, administrative and managerial) as well as the moderating effect of institutional factors on the relationship between procurement planning and accountability for donor funds. A cross-sectional research design was adopted for this study. The study was conducted in five selected UNDP funded organisations and used a sample of 114. Face-to-face interviews were also conducted with the expected people and adequate data was obtained. Data was collected using interviews for the staff of the UNDP country office while the rest of the respondents responded to a self-administered questionnaire. Quantitative data was analysed using SPSS while qualitative data was content analysed. It was found out that the poor state of planning threatened, and had negative effects on financial, administrative and managerial accountability. It was also discovered that institutional factors (internal organisational weaknesses, political influence and donor pressure) were in most cases negatively correlated to the level of accountability and funds utilisation in the projects. Conclusively, there existed a strong and statistically significant relationship between procurement planning and financial accountability as well as administrative accountability. Managerial accountability was weakly linked to procurement planning, and institutional factors threatened the level of accountability and funds utilisation. It is thus recommended that government and the UNDP need to ensure that procurement planning principles are adhered to so as to enhance financial, administrative and managerial accountability. It was also recommended that measures should be put in place to overcome the moderating effect of institutional factors so as to enhance the level of accountability and funds utilisation. Areas of further research are recommended.
The Relationship Between Performance Management and Employee Performance at The National Medical Stores of Uganda
(Uganda Management Institute, 2010-11) NJALA, Paul; Kittobbe, J.(Supervisor); Byohangiirwe, Johnny(Supervisor)
The study was an investigation into the relationship between performance management and employee performance at the National Medical stores of Uganda at Entebbe. The study specifically sought to examine the contribution of four performance management dimensions: performance planning, performance review, performance support and performance rewards on employee performance at NMS. The study was motivated by the lack of empirical evidence on the effect of the previously introduced performance management system on employee performance at NMS. A case study design was used. Both questionnaires and interviews were used to collect data from management and non management staff respectively, who constituted a sample of 79 persons chosen by stratified random sampling out of a population of 108 NMS staff. A response rate of 78% to questionnaires was achieved. Data analysis established that of all four dimensions of performance management, only performance review statistically explained 45% of the variance in employee performance. Triangulation of data from interviews and the questionnaires indicated that both performance planning and performance rewards increase employee performance at NMS. There was no evidence to justify a relationship between performance support and employee performance. It was established that a poorly implemented performance management system was negatively affecting employee performance at NMS. It was the recommendation of this research, therefore, that NMS BOD and Management revamp the performance planning, review, support and reward systems in order to put in place a comprehensive performance management system that will improve employee performance at NMS.
Accountability and Service Delivery in the Donor Funded Projects in the Ministry of Agriculture, Animal Industry and Fisheries
(Uganda Management Institute, 2011) Nsubuga, Yusuf Mago; Kambungu, Mayanja A.(Supervisor); Sebina, Edward (Supervisor)
ABSTRACT The purpose of the study was to examine the relationship between accountability and service delivery in donor funded projects implemented by Ministry of Agriculture Animal Industry and Fisheries. The researcher developed a conceptual framework which guided the study. A cross–sectional survey design was carried out among 380 respondents working in projects accounts and internal auditors in the entire donor funded projects under Ministry of Agriculture Animal Industry and Fisheries. A snapshot of events was taken as the situation existed then. The development of a self-administered questionnaire to capture the constructs of accountability (Managerial, Political, Financial and Public) and service delivery was done. A sample of 103, that is 70% of respondents from a sample size of 147 employees randomly selected, was realized and considered satisfactory. The results reveal strong significant correlation between accountability (Managerial, Political, Financial and Public Accountability), predict 45% of the variance in service delivery. It can be concluded that Managerial Accountability, explains most of the variance in service delivery in relation to the magnitude of the beta coefficients in the regression statistical model. It can be recommended that there is need to strengthen managerial accountability with straightforward adherence to rules and regulations such as Standing Orders, Government Accounting Instructions, Public Assets Act 2003, Public Finance and Accountability Act 2003. This can be fostered by sensitizing staff through regular retreats, workshops and seminars for old staff and induction workshops for new staff.
Factors affecting Institutional Sustainability: A Case of Ponseti Treatment in Uganda.
(Uganda Management Institute, 2011-01) MUSOKE, Henry; Dr. Namara, Rose; Gonzaga, Waiswa (Work Based Supervisor)
Sustainability has become an increasingly important notion to funders and implementers of health promoting projects/programs. This study investigated factors affecting institutional sustainability of Ponseti treatment in Uganda by answering questions as to whether stakeholder involvement and supportive leadership affected sustainability. Two clubfoot clinic operated by USCCP at Mulago and Masaka referral hospitals were used as a case study and 148 respondents were interviewed and reviewed project documents. Data was captured and analyzed using both quantitative and qualitative methods. The study concluded that there is no significant statistical relationship between stakeholder involvement and institutional sustainability. However there was evidence that community involvement positively affect institutional sustainability of Ponseti treatment. It was further concluded that supportive leaderships has a significant relationship with institutional sustainability by building partnerships and developing human resource in health services. Lessons learned from this study are that: - there are factors discussed in this book than stakeholder involvement to be considered when planning for sustainability; developing human resource is crucial in ensuring institutional sustainability of the Ponseti treatment. This study therefore recommended that to ensure institutional sustainability of Ponseti treatment, MOH should set up structures to enforce and evaluate the current health policy with regards to clubfoot treatment; donors should facilitate MOH and the project management to proactively engage the community in activities that promote treatment seeking; community to take part in the program implementation. Furthermore MOH should build partnerships with NGOs and CBO interested in disability treatment, train, and employ adequate health workers to able implement the Ponseti treatment. The researcher recommends that studies be done in areas of; political environment, community empowerment and behavior of health-workers on institutional sustainability; and level of community empowerment and participation in sustainability Ponseti treatment.
Stakeholders’ Participation and Quality Service Delivery among Private Medical Practitioners in Kampala: A Case Study of Case Med Care.
(Uganda Management Institute, 2011-01) OKOT, Norah; Prof. Basheka, Benon C.(Supervisor); Kweyamba, Ruhemba I. (Work based Supervisor)
This study investigated the influence of stakeholders’ participation on quality service delivery in Case Med Care (CMC), a medical scheme owned and managed by Case Medical Hospital (CMH) in Kampala. The objectives of the study were: to assess the influence of the service organization’s participation on quality service delivery; to determine the influence of the service provider’s influence on quality service delivery; and to examine the influence of the customers’ participation on quality service delivery. In the study, both qualitative and quantitative methods were used, based on a cross sectional design. Out of a target population of 930 participants, a total of 270 respondents out of an expected sample of 274 people successfully participated representing a response rate of 98.5 %. Data were collected by way of questionnaires, observations, interviews and documentary reviews, and engaged the sampling methods of stratified, systematic, judgmental, and simple random sampling. Qualitative data were analyzed by thematic and deductive techniques, while quantitative data analysis was done with the help of Statistical Program for Social Sciences (SPSS), version 16. Overall, stakeholder participation had a positive influence on quality of healthcare. The strength of participatory influence however varied among the three stakeholders studied which were; the service organization, the service provider and customers. It was found out that service organization and customers influenced quality service delivery significantly, but that of the service provider was very weak. Therefore, there is need to affirmatively interest and engage the service provider more in participation in view of their great potential in influencing quality healthcare delivery; also especially because, they are the final renderers of the actual service to the final consumers, who are the ultimate determinants of quality healthcare.

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