School of Management Sciences
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Item The Effects of Conflicts on Service delivery in Bukwo Local Government(Uganda Management Institute, 2009-02) Kyeyago, David MalekaThe main purpose of this study was to assess whether conflicts in Bukwo District Local Government affect service delivery. Bukwo District is located in Eastern Uganda. The specific objectives of the study were: to assess the extent to which individual conflicts, inter group conflicts and intra group conflicts affect service delivery in Bukwo District Local Government. Research questions were raised to guide the study. Relevant data was collected using the survey research design. The target population was made up of 859 members, out of which a sample of 265 respondents was selected using simple random sampling, systematic sampling and purposive sampling. The questionnaire and Interview Guide were used as research instruments to collect the required data. Additional data was collected by reviewing journals, council minutes, magazines, library books, manuals, workshop papers, official circulars, Acts of parliament, newspapers, as well as the internet. In order to ensure validity and reliability, the research instruments were pre tested before they were adopted for use in the field. The data was then electronically analyzed, interpreted and presented with the help of The Statistical Package for Social Scientists (SPSS 16.0). The analysis involved establishing frequencies, relaying data by way of diagrams and computing the mean, the correlation and regression coefficients to determine whether there was a relationship between conflicts and service delivery and the extent of the relationship. The results showed that all dimensions of conflict have a negative effect on service delivery. In the case of Bukwo District Local Government, however, the effect was not substantial. From the findings it was established that inter-group conflicts were the most prevalent in Bukwo district. Although the effect on service delivery was not substantial, it is recommended that the actual causes of conflicts be identified and addressed in order to minimise their effect. The district should also put in place a mechanism for resolving conflicts.Item Factors Affecting Sustainability of Private Vocational Training Institutions in Uganda. A case Study of Kampala District.(Uganda Management Institute, 2010-07) KUNYA, Joshua.; Muhenda, Mary Basaasa (Supervisor); Kyobe, Ethel (Supervisor)This study aimed at analysing factors that affect sustainability of private vocational training institutions in Kampala district, Uganda. The study followed a case study design using both qualitative and quantitative approaches. The study population included; board of governors, heads of institutions, finance department staff and instructors from private vocational training institutions of faith based, non governmental organizations and private/ individual orientation. A self administered questionnaire following a 5-point Likert scale was used. In addition, interviews, focus group discussion guides and observation checklist were used. The response rate was fifty five percent (55%). The data were analysed using different statistical techniques which included descriptive statistics, multiple and hierarchical regression. Regression results indicated that government policies, mobilization strategy development, resource gap identification and participative leadership in that order had the highest effect on the sustainability. The influence of moderating variable was significant only under delegative leadership. Conclusions made indicated that leadership style dimension had the least effect, mobilization process had a moderate effect while policy environment had the highest effect on sustainability. Recommendations drawn from the study were that heads of institutions should adopt participative leadership style, enforce training of staff and top management in mobilization strategy development. The Government should formulate policies and strategies to regulate institution owners’ influence on the management of private vocational training institutions. In addition, the Government should provide adequate funds to develop the infrastructure. Further research will consider factors like political and economic environments that could affect sustainability, in addition to influence of international policies on vocational training in private institutions.Item Assessing the Factors Influencing the Growth of Slums in Urban Local Governments of Uganda: A case Study of Soroti Municipality(Uganda Management Institute, 2011-02) PADE, Joseph Walter; Basheka, Benon(Supervisor); Moki, Abubakar Mohammed(Supervisor)This study was an investigation into the factors that contribute to the growth of slums in Uganda, with Soroti municipality as a Case study. The objectives of the study included: to establish the effect of urban poverty on the growth of slums in Soroti municipality; to find out the contribution of the system of land tenure on the growth of slums in Soroti municipality; to find out the contribution of urban planning framework to the growth of slums in Soroti municipality. The study employed a cross sectional survey design and used both qualitative and quantitative techniques in data collection. The study population was 1302, from which a sample of 310 was selected. The quantitative data was analyzed using descriptive statistics, Pearson coefficients, and regression analysis. Qualitative data was summarized and quoted or paraphrased in some cases. The findings revealed that, Land tenure had a correlation of .452** towards the growth of slums. Urban planning framework had a correlation of .573**, towards the growth of slums in Soroti municipality. The Coefficient of poverty was 0.328, implying that its effect on Slum growth was 32.8%. Basing on those findings, the researcher came up with a number of recommendations among which were that; Government should provide more funding to SACCOS and deliberately introduce the housing component in their framework to enable the urban poor save for housing development, this should be coupled with establishment of housing finance institutions with affordable interest rates. Government should initiate land banking programmes to provide land for social housing for the urban poor. There should be a deliberate policy to build capacity of local authorities on urban planning and management coupled with an urgent programme for restructuring of urban local Governments to provide enough personnel for urban planning and development control. There should also be massive sensitization programmes throughout the country to create awareness among the communities on urban planning and development control processes and allocation of conditional funds purposely for urban planning activities in the country.Item Organisational Support and its Contribution to Livelihoods among Taso Supported Hiv/Aids Affected Households in Masaka District(Uganda Management Institute, 2011-07) MUZAAYA, Godfrey Nathan; Basheka, Benon C. (Supervisor); Mwesigwa, Robert (Supervisor)The study was premised on the fact that HIV/AIDS epidemic has had an enormous impact on the World, where 22.5 million are infected and more than 25 million have died. Specifically in Uganda, it has caused 1million orphans and 1.9 infections. There have been different forms of support to HIV/AIDS affected households. The general objective of the study was to examine the contribution of organizational support to the livelihoods among TASO supported HIV/AIDS affected households in Masaka District. Organizational support is the (independent variable) and its contribution to livelihoods (dependent variable) among people suffering from chronic diseases like AIDS. The study used a case study research design that involved triangulation using qualitative and quantitative techniques of data collection and analysis. A sample size of 370 respondents was selected from TASO Masaka. Data was analyzed using Epiinfo 2002, SPSS and stata analysis package. Results after analysis revealed that majority of the respondents acknowledged that organisational support in form of emotional, instrumental and informational support have improved livelihoods of HIV/AIDS households, median of 4 and mean 3.8. Significant number agreed that informal social support mechanisms improved livelihoods of HIV/AIDS households 14(45.2%) agreed which is not statistically so different from those who were undecided 13(41.9%). Emotional support, Instrumental support and Informational support, has contributed to improved livelihoods of HIV/AIDS affected households in Masaka. Informal social support (community) doesn’t affect organisational support and livelihoods among HIV/AIDS affected households. TASO should change its approach to establishing social linkages that can contribute to social capital. Training for those in the community who interact with HIV/AIDS affected families, can allow more people to contribute to prevention and the provision of quality care.Item The Effects of HIV/AIDS on Performance of Primary Teachers in Hoima Town Council(Uganda Management Institute, 2011-11) Mutagaywa, Mwirumubi Willy AbookiThis study is about the effect of HIV/AIDS on performance of primary school teachers. The study was conducted in 10 selected primary schools in Hoima Town Council. Data was collected from a total of 142 respondents/informants through the use of questionnaires and interview guides. These comprised of 9 infected teachers and 133 other teachers and key informants such as head teachers and the District Education Officer. Data collected was analysed using descriptive and statistical measures to give meaningful inferences. The study revealed that one’s Sero status affects his/her performance. Specifically the study identified the effects of HIV/AIDS on Teachers’ regular attendance and performance in primary schools; it examined the effects of HIV/AIDS on teacher’s responsibility to prepare schemes and lesson notes; it assessed the effects of HIV/AIDS on teacher’s performance in teaching and examined the effects of HIV/AIDS on teachers’ participation in co-curricular activities. This study has established that HIV/AIDS affects teachers in teaching. The quality of instruction in the classroom diminishes as more and more teachers fall sick. This was blamed on the frequent bouts of sickness of either teachers or family members as they spend most of the time nursing themselves or the sick relatives. The study recommends enacting the HIV/AIDS workplace policy, affirmative action for teachers weakened by HIV+, for example lighter teaching load, exemption from teaching candidate classes, facilities for resting at school. It also recommends sensitization of learners and other teachers against stigmatizing teachers; need for concerted effort towards HIV/AIDS prevention programmes on a community level and the need for voluntary counseling and testing should be emphasized.Item Costs control management and service delivery in private health institutions: a case study of St. Ambrose Charity Health Centre in Kibaale District(Uganda Management Institute, 2012) Baisa, CharlesThe study assessed the contribution of costs control management to service delivery in private health institutions like St. Ambrose Charity Health Centre. The objectives of the study were; to examine how labour costs control management affects quality service delivery at St. Ambrose Charity Health Centre, to assess how overhead costs control management affect quality service delivery at St. Ambrose Charity Health Centre and finally to find out how materials costs control affect quality service delivery at St. Ambrose Charity Health Centre. Purposive and simple random sampling techniques were used in selecting the sample respondents. Both qualitative and quantitative techniques were used in data collection. Quantitative data was analyzed using descriptive percentages and Pearson’s Correlation, while qualitative data from interviews were grouped according to themes and analyzed to substantiate the quantitative data. The study revealed that for a relaxed labour costs control, service delivery improves and when the labour costs control is restrictive then service delivery deteriorates. Therefore, management at St. Ambrose Health Centre should relax its controls on labour by employing a personnel manager, promoting staff career development and growth. All these will improve on service delivery. Subsequent research findings indicate that overhead costs control management affected service delivery at St. Ambrose Charity Health Centre. Marketing, research and new service development were still lacking and this led to patients’ dissatisfaction. Therefore St. Ambrose Charity Health Centre should recruit a marketing officer, draft a customer care charter, promote research and new services development. If all these are catered for then the patients’ needs will be met and subsequently deriving patients’ satisfaction. Further research findings unearthed that materials costs control management affects service delivery in health institutions and this involves: restrictive storage and issuing procedures, restrictive purchasing procedures and policies, not employing a procurement officer and depending on credit purchases. These do affect the quality, quantity and the prices of the materials supplied. St. Ambrose Charity Health Centre should revisit its storage and issuing procedures, purchasing policies and procedures in order to provide for more flexible approaches that could improve on the pricing of the services and the effectiveness of the service delivery.Item Corporate Governance and Financial Performance of Centenary Bank(Uganda Management Institute, 2012-12) Nuwamanya, AbelThe study examined the extent to which corporate governance affects financial performance, with respect to Centenary Bank. Corporate Governance comprised of board effectiveness, board size and ownership structure. The study objectives included assessing the extent to which board size & independence affects performance, examining the relationship between ownership structure and financial performance, and finding out the relationship between transparency & disclosure and financial performance. A cross sectional and survey study design was used supported by both qualitative and quantitative approaches. From a Two hundred fifty accessible population, one hundred ninety five respondents were drawn. Data collection methods used included interviews for qualitative data and questionnaire used for quantitative data. A response rate of 90.3% was realised. Ownership structure and financial performance, the bank should ensure that better management strategies be adopted locally within in the bank in order to achieve better financial performance and compete favorably within the financial market with foreign banks Transparency & Disclosure and financial performance, the bank should ensure that there is high level of transparency and disclosure must be mandatory. It should avoid information asymmetry that can affect its level of financial performance.Item Human Resource Planning and Delivery of the Brand Promise in UMEME, Uganda(Uganda Management Institute, 2013) Mukungu, LookmanThe study was carried out at the head quarters of Umeme in Kampala and at Kansanga offices The study focused on investigating the relationship between human resource pallning and delivery of the brand promise in Umeme: The study was based on the following research objectives; to establish the relationship between recruitment and delivery of the brand promise in Umeme, to examine the relationship between training and delivery of the brand promise in Umeme and to analyze the relationship between restructuring and delivery of the brand promise in Umeme. The study employed a cross sectional survey research design and both quantitative and qualitative approaches. In total, a sample of 100 respondents was who included top administrators, section heads and employees of Umeme. In collecting the data, the researcher used both secondary and primary sources. Data collection methods used was questionnaires and interviews, and was analyzed using Pearson correlation coefficient Analysis of variance and regression analysis. The study findings revealed that: there is a significant relationship between recruitment and delivery of the brand promise in Umeme; training and delivery of the brand promise in Umeme are significantly positively related whereas, restructuring and delivery of the brand promise in Umeme are significantly positively related. In conclusion therefore; it was concluded that (i) the Umeme recruits employees who are able to perform on merit. (ii)The trainings in Umeme are adequately funded and have helped the employees to improve on their level of skills. (iii)The restructuring exercise in Umeme is occasionally done. The restructuring is aimed at moving employees from areas or positions where they are inefficient to positions or areas where they will perform. It was recommended that (i) there is need to recruit employees who will be an asset to the organization hence who are highly qualified. (ii)Similarly, there is need to allocate more funds to training and training programmes should match the needs of the organization. The trainings should be properly planned and programmed. (iii)There is need to come up with a well planned restructuring policy so that the company does not lose skilled and quality employees during the restructuring exercise.Item Factors Affecting Performance of Employees in Arua District Local Government Uganda(Uganda Management Institute, 2013-01) Alesi, JulietThis study sought to establish the relationship between the factors affecting employees and their performance NUSAF2 and NAADS in Arua District Local Government in Uganda. The study involved 83 employees dealing with 2 projects of NAADS and NUSAF2 who responded to questions in an interview guide. Quantitative data analysis was based on percentage and mean at the descriptive level while Pearson’s correlation coefficient was used to correlate the independent variable with the dependent variables performance, while qualitative data was analysed basing on the themes. Objective 1 was to examine the extent to which working conditions affect employee performance in Arua district local government. The results revealed that there was no significant correlation between working conditions and performance. The conclusion that working condition is negatively related to performance, hence the recommendation that the district should identify some other factors that could be considered to have affected employee’s performance. The second objective was to determine the extent to which supervision affects employee performance in Arua District Local Government revealed that there was a also a significant negative correlation between supervision and performance, the conclusion that lack of delegation, limited involvement in decision making, discourage staff to perform to their best to improve performance and hence the recommendation that the district should strengthen supervision systems and strategies. Lastly the the 3rd objective was to assess how communication affects employee performance in Arua District Local Government and results showed that there was also negative correlation between communication and performance, the conclusion that communication factor has no relationship with performance although the method used are not reliable and safe, it has no effect on staff performance and the recommendation that the district should set up specific information handling data base.Item The Impact of Rewards on Teacher Performance in Uganda: A case study of Secondary schools in Kampala district(Uganda Management Institute, 2013-01) Amita, FrancescaThe study investigated the impact of rewards on teacher performance in Uganda The study objectives were: (i) To assess how monetary rewards affect teacher performance in secondary schools in Kampala district. (ii)To examine how nonmonetary rewards affect teacher performance in secondary schools in Kampala district. The study used a case study approach using both a quantitative and qualitative approach on a population of 242 respondents comprising of head teachers, Board of Governors / Trustee members of a selected school,KCCA officials in the education department and teachers, all who were key informants. Data was collected using questionnaires and interview guides. Quantitative data was analyzed using measures of central tendency, correlation and regression analyses while qualitative data was analyzed in a narrative form. Pearson’s correlation coefficient r = 0.501** between monetary rewards and teacher performance suggested that the two variables were related. The r = 0.501** and significance p = 0.000 between monetary rewards and teacher performance suggesting that there was a high positive significant relationship between monetary rewards and teacher performance. This has teacher performance policy implication in that to achieve the desired level of teacher performance, there was need to make teachers basic salary pay, allowances and introduce bonuses equitable based on input-output ratios and industry pay standards in secondary schools. The study also found that using Pearson’s correlation coefficient r = 0.590** between Non monetary rewards and teacher performance suggesting that the two variables were related. The r = 0.590** and significance p = 0.000 between Non monetary rewards and teacher performance suggests that there was a high positive significant relationship between Non monetary rewardsand teacher performance. This has teacher performance policy implication that in order to achieve the desired level of teacher performance, there was need for adequate Non monetary rewards complemented within education service in secondary schools.Item Credit Management and the Performance of Agriculture Loans in Uganda: A case of Hofokam Limited(Uganda Management Institute, 2013-02) Kaahwa, Charles IsingomaDespite several efforts by government, the private sector and Non Governmental Organisations (NGOs) to support agriculture through agricultural loans, the performance of agricultural loans to develop agriculture in Uganda is still below average. The study sought to examine the effect credit management have on the performance of agriculture loan as a product in HOFOKAM Limited. The study adopted a case study correlational survey design with a population of 99 respondents from which purposive sampling and simple random sampling methods were used to select the respondents. Data were collected from both the staff and clients of HOFOKAM using self administered questionnaires and interview guide. The findings indicated that there were positive significant relationships between credit risk assessment, credit monitoring, credit control and the performance of agricultural loans which was confirmation that credit management was a major determinant of agricultural loans performance at HOFOKAM. From the regression results, credit risk assessment, credit monitoring and credit control were strong predictors of agricultural loans performance. This is implication that improvement in credit risk assessment, credit monitoring and credit control would enhance the performance of agricultural loans at HOFOKAM. The study recommends therefore, that management at HOFOKAM offer specialized training to staff and clients in the area of credit management and also create awareness about the existing national polices and regulations to staff and clients. Management could consider putting in place a fully fledged customized credit management system to coordinate the risk assessment, monitoring and control functions. To study the true nature and quality of credit risk assessment, credit monitoring, credit control and the performance of agricultural loans, a longitudinal study is more appropriate. Since the model could only explain 30.6% in variance of the performance of agricultural loans, the study recommends that another study be carried out comprising of other variables which were not part of the model.Item Factors Affecting the Information and Communication Technology (ICT) Usage in Teaching and Learning in Institutions of High Learning in Uganda. A case of Bukalasa Agricultural College(BAC)(Uganda Management Institute, 2013-04) Kiggundu, Wilson TamaleIn decades, Researchers in educational technology have searched for factors to explain trainers' (Teachers and Lecturers) and trainees (students) acceptance and resistance to using Information and communication Technology (ICT) for Instruction that is Teaching and Learning. This study investigated the influence of cost of ICT training materials, Skills development in ICT and administrative support towards ICT usage in Teaching and Learning in Institutions of higher learning and in this case Bukalasa Agricultural College. A cross sectional survey design (quantitative and qualitative) was employed and inorder to emperically investigate the extent to which factors influence ICT usage in Teachimg and Learning, A self administered questionnaire was administered to a sample of 36 lecturers and 240 students. Interviewss were also carried out with 4 administrators from the Administration section. Of the respondents, 62% were male and 32% were female. Observation and documentary review guides were used to obtain information that could not be obtained by use of self administered questionnaire and the interview guide. Using Pearson Linear Co-relation Co-efficient, Results reveal that cost of ICT training materials negatively influenced ICT usage in teaching and learning where as skills development in ICT and administrative support positively influenced ICT usage in Teaching and Learning. This study suggests that ICT usage in teaching and learning institutions of higher learning using Bukalasa Agricultural College as the case study was minimal. Following the study findings, Recommendations were made to encourage stakeholders(administrators, lecturers and students) to explore the possibility of being trained on how to use computers in teaching and learning rather than operating computers. Further research is thus recommended on the replica of this study to be conducted in other institutions of higher learning in other parts of Uganda. Research could be conducted on other variables such as lecturers' perception, and individuals' characteristics, students' ICT skills, and attitude that may affect ICT usage in teaching and learning in institutionsof higher learning in Uganda.Item Financial Management Practices and Road Sector Service Delivery in Rukungiri Municipal Council, Uganda(Uganda Management Institute, 2013-06) Mugarura, RobertThe study examined financial management practices and road sector service delivery in Rukungiri Municipal Council (RMC). The study was underpinned by principal agent model and best value theory. The objectives were; to establish the effect of financial planning on road sector service delivery in RMC, to examine the effect of financial accountability on road sector service delivery in RMC, to assess the effect of financial controls on road sector service delivery in RMC. The study population was 106 where a sample size of 95 was selected for the study. Out of these, 81 responded making a response rate of 85.3%. Data was collected using the questionnaire, interview guide and documentary review. The findings of the study revealed that there is a positive moderate significant effect of financial planning on road sector service delivery. Financial accountability had a moderate positive significant effect on road sector service delivery and financial controls had a moderate positive significant effect on road sector service delivery. The study recommends that administrators in Rukungiri Municipal Council should give more attention to financial planning by periodically carrying out goal setting, budgeting and coordination. They should also give more attention to financial accountabilities, administration of RMC considers other sources of road sector funding since most of the respondents agreed that there was limited funding for proper services and that RMC should give more attention to financial controls by enhancing more authorization, internal controls and monitoring since financial controls have an effect on road sector service delivery.Item Influence of Public Procurement Practices on End User Satisfaction in Mubende hospital, Uganda(Uganda Management Institute, 2013-06) Karibwije, ChrissyThe purpose of this study was to examine the relationship between public procurement practices and end user satisfaction of procured services in the hospital. The study objectives included: (i) assessing the relationship between transparency in procurement and end user satisfaction of procured services in Mubende Regional Referral Hospital, (ii) investigating the relationship between non-discrimination in procurement and end user satisfaction of procured services in Mubende Regional Referral Hospital, and (iii) analyzing the relationship between competition in procurement and end user satisfaction of procured services in Mubende Regional Referral Hospital. The study adopted a cross sectional survey. The results showed the following correlation coefficients and probability values: r = 0.488 and p = 0.028 for transparency in procurement and end user satisfaction; r = 0.516 and p = 0.043 for non-discrimination in procurement and end user satisfaction; and r = 0.424 and p = 0.026 for competition in procurement and end user satisfaction. The correlation coefficients were all positive and significant. It was concluded that increasing transparency in procurement, non-discrimination in procurement and competition in procurement would improve end user satisfaction of procured services in Mubende Regional Referral Hospital. Therefore, the study recommends that central government policy making agencies and Districts should tighten, increase adherence, and sensitize the public about the existing public procurement regulations and guidelines so as to enhance end user satisfaction of procured services in the hospital.Item The Contribution of Performance Appraisal Process to Staff Performance in Local Governments in Uganda.The case of Manafwa district(Uganda Management Institute, 2013-08) Walyaula, JosephThe purpose of the study was to investigate the contribution of the performance appraisal process to staff performance in Local Governments in Uganda, the case of Manafwa District. The study had three basic objectives; To establish how the performance appraisal system and process adopted by Manafwa district and its impacts on staff performance, to find out the impact of performance based pay on staff performance in Manafwa District, to assess the impact of performance based training on staff performance. This research adopted a descriptive research design where the population of interest in the selected departments was visited. Six hundred seventy respondents were selected out of a population of 2200 possible respondents using purposive and stratified random sampling. The study used a questionnaire and interview schedule as primary data collection instruments supplemented by documentary review. Descriptive statistics and content analysis were used to analyze quantitative and qualitative data respectively. The research revealed that, performance appraisal process, performance based pay and employee training had a positive effect on employee performance in Manafwa District. It was concluded that Performance Appraisal can be used as an effective management tool to positively influence staff performance in Local Governments in Uganda. The study recommends that; Manafwa should take initiative to give proper training to all its’ staff in order to improve performance in all departments. Also to improve efficiency, Manafwa should adopt the system of performance based pay on all its’ employees. In addition, Manafwa should adopt Management by Objectives in order to improve performance of its staff.Item Inventory Management and Financial Performance of Small and Medium Enterprises: A case Study of Ferdsult Engneering Services Ltd- Uganda.(Uganda Management Institute, 2013-09) Natukunda, MaryThe study sought to investigate the relationship between inventory management and financial performance of SMEs using Ferdsult Engineering Services Ltd as a case. The study was guided by three objectives namely; to investigate the relationship between purchase plan and financial performance of Ferdsult Engineering Services Ltd, to examine the relationship between stock levels and financial performance of Ferdsult Engineering Services Ltd and to find out the relationship between stock record keeping and financial performance of Ferdsult Engineering Services Ltd. The study used a case study design with qualitative and quantitative approaches. Data were obtained from 64 Ferdsult staff. It were collected using structured questionnaire, documentary review guide and interview guide. The study established that there is a positive, moderate and significant relationship between purchase plan, stock level maintenance and stock record keeping with financial performance of Ferdsult Engineering Services Ltd. The study concluded that purchase plan is important in the financial performance of Ferdsult Engineering Services Ltd. This is attributed to ordering procedures which enhance stability for continuity which improves availability of the services and that inventory minimizes costs and challenges associated with storage as inventory targets appropriate inventory that maintaining safety stock makes and helps SMEs and Ferdsult in particular to break even in financial performance. Safety stock increases sales and knowledge of inventory influences selection of quality products that are on demand. In addition inventory helps the firm to come up with perfect and accurate anticipation inventory and forecast demand which influences positively financial performance. It further concluded that inventory record keeping is crucial in financial performance of the Ferdsult. It minimizes leakage and fosters for proper accountability. Inventory records fosters for management to easily make a follow up for reconciliation of all the goods that are purchased. This influences optimal and full deployment of the resources for organizational profitability. The study recommends that SMEs Managers, Proprietors and Directors should develop and adopt usage of purchase plans in their transactions so as to have coordinated procurement which will eliminate duplication and double purchasing.Item Procurement Management and Service Delivery in Uganda's Local Government: A case study of Mbarara Municipality(Uganda Management Institute, 2013-11) Kyohangirwe, CatherineThe purpose of this study was to assess how procurement management effects service delivery in Mbarara Municipality. This results examines the nature of the effect of planning in the procurement unit relative to the quality of output the municipality can show. Targeting the sampel of 140 respondents, the main data collection instrument of the study was the research questionnaire. The research questionnaire was designed usign the likert scale and it tapped data on the study variables. And data analysis involved the use of such tools as frequencies, correlations and regressions to address the research study objectives. Results indicated that the research instrument Results indicated that there are positive relationships between the Procurement Planning elements and service delivery. The correlations show that the Procurement planning is positively related to the service delivery of the institution. This was a clear indication that if the procurement planning process is managed efficiently and professionally, then this causes an inevitable improvement in the Service Delivery of the institution. The research study thereafter suggests a number of workable recommendations for instance the use of training Programmes to improve the use of the controls in managing the resources of the municipality and the overall productivity of the employees to cooperation with other key bodies such as other local governments. This shall help the municipality adopt ideas which have proved to be very effective for other local governments that are quite successful in the delivery of service.Item Credit Management Policies and Loan PortfolioPerformance in Commercial Banks: A case of Equity Bank, Adjumani Branch.(Uganda Management Institute, 2013-11) Aromorach, ProscoviaThis study was about the relationship between credit management policies and loan portfolio performance in commercial banks in Uganda focusing on Equity Bank Adjumani Branch as the case study. This study was guided by three research objectives which included; establishing the effect of Credit terms on loan portfolio performance in Equity Bank Adjumani Branch; to assess the effect of credit standards on loan portfolio performance in Equity Bank Adjumani Branch and to find out the relationship between collection procedures and loan portfolio performance in Equity Bank Adjumani Branch. The study used a cross sectional case study design which involved triangulation (use of multiple data collection techniques simultaneously) i.e. utilizing both quantitative and qualitative approaches. A representative sample of 218 respondents was selected from a population of 420 based on the Krejcie and Morgan 1970 table (Amin, 2005) for determining sample size for research activities. Out of the two hundred and eighteen (218) questionnaires distributed to the respondents, only 192 (one hundred and ninety two) questionnaires were returned representing 88.07% response rate. The findings revealed that Credit terms had a positive correlation with the Loan Portfolio Performance in commercial banks(r = 0.259** P< 0.01). This meant that the two variables are positively related. On the other hand, Correlation results indicated a significant positive relationship between Credit standards and Loan portfolio performance (r = 0.845**, p<.01) while on the other hand collection procedures had a positive correlation the loan portfolio performance (r =0.169**, p<.01). This means that the two variables were positively related. The study recommended improvement of staff and customer understanding on recovery of loans and its benefits. That loan scoring process is shortened. That credit department be properly resourced and facilitated to visit the client regularly.Item Budgetary Financing and Service Delivery: A case study of Mpigi District Local Government in Central Uganda(Uganda Management Institute, 2013-11) Nsimbe, Jamil MasikaThe study focused on budgetary financing and delivery of services under decentralized governments in Uganda, with Mpigi as a case study and it was based on the following research objectives; to find out the relationship between local revenue and delivery of services in Mpigi District; to find out the relationship between borrowing and delivery of services in Mpigi District; and to analyse the effect of central government transfers and delivery of services in Mpigi District. The study employed a cross sectional research design, adopting both quantitative and qualitative approaches. In total, a sample of 140 respondents who included district council staff, Local Council members, residents, was chosen to take part in the study. The researcher used both primary and secondary data sources and data was collected by use of questionnaires and interviews. Data analysis was done using descriptive statistics, Pearson correlation coefficient and regression analysis. The study findings revealed that: there was a significant relationship between local revenue sources; borrowing; central government transfers on the one hand, and delivery of services on the other.. The study therefore concluded that: the major revenue sources are conditional grants, borrowing, transfers, unconditional grants and loans and that Mpigi District is mainly relying on local revenue sources and government grants to finance its budgets. It was thus recommended that; Mpigi should have strong tax sources that are stable, predictable, high yielding and easy to administer; that Mpigi district administration shouldunpack and demystify the technical contents of budgets and economic performance data, create a general awareness on the poor issues, inform and train stakeholders; the government should consider giving Mpigi and other districts and towns in Uganda considerable autonomy in local priority setting combined with over all targets and minimum standards for infrastructure and social service delivery; the system of central government transfers should be transparent and predictable; and finally, a clear strategy and improvement plan should be developed for the future improvement and maintenance of the services, taking into account the scarce resources available.Item Managerial Competence and Financial Performance of Mushanga Cooperative Savings Credit Society Ltd in Sheema District(Uganda Management Institute, 2013-11) Mpangane, VererianThe study investigated the relationship between managerial competencies and financial performance at Mushanga Sacco in Kibingo Town Council, Western Uganda. The study was induced by the managerial in competencies experienced in the Sacco leading to low performance. This study thus aimed at enhancing the understanding of the impact of managerial competencies on financial performance at the Sacco. Objectives of the study were to examine the relationship between skills and financial performance of Mushanga Sacco, to examine the relationship between knowledge and financial performance of Mushanga Sacco, to examine the relationship between attitude and financial performance of Mushanga Sacco. Data was collected using a Questionnaire and an interview guide. The study revealed a moderate positive correlation between skills and financial performance. It also revealed a moderate positive correlation between knowledge and financial performance. The study revealed a moderate positive correlation between attitude and financial performance. The study concluded that there is a strong relationship between employee skills and financial performance. It also concluded that knowledgeable workers should be employed especially in the top level management. Again the study concluded that attitudes of workers improve financial performance. The study recommended that employee skills are needed in financial performance in the Sacco. The study recommended that employee skills are needed in financial performance in the Sacco. It also recommended that employees should be provided with relevant information and manuals in order to improve on the knowledge. Again the study recommended that employees should improve on the skills in order enhance financial performance in the Sacco